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I prefer buying electronics on well established websites, that are likely to provide a decent customer service; I also usually have a look on ciao to see what people think about the website, and for once I forgot to do so…
So I ended up buying my TV there… Here's the story (sorta)
WHAT ... Read review
Advantages: Good prices (usually but not always so check others) + convenient location for me Disadvantages: Absolutely **** customer service
...they understood what buying from Microdirect can mean. I bought the parts (900 pounds) to build a new system from Microdirect approx 15 months ago. All was fine until 2 months ago when the Antec psu failed (just out of its 12 month Microdirect "guarantee"). I contacted Microdirect who told me to return it to them which I duly did. The person on the desk said it would be replaced in 3-4 weeks as it had a 3 year manufacturer`s warranty.
After 3 weeks ... ...when it might return.
You need to be aware that whilst Microdirect are VERY helpful when you are spending money with them, after that you are on your own - they couldn't care less.
PS I also tried to find out via Antec themselves but again got nowhere ...
plumley123 13.08.2009
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Ciao members have rated this review on average: somewhat helpful Review of Microdirect
Advantages: The price offered was competitive Disadvantages: Poor customer services
...I received an email from Microdirect which stated that "We will arrange for a manual and the difference to be processed ".
Despite three further emails from me (I received an automated reply to one of them) Microdirect have so far failed to keep their promises.
The card works fine but I do not know what functionality I am missing out on because I don't have the manual.
So, for me, not a good experience. I'll not be adding them to my favourites! ...
inetshopper 02.03.2009 (01.03.2009)
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Ciao members have rated this review on average: helpful Review of Microdirect
Advantages: none Disadvantages: promises were made that could not be fulfilled
...warranty)" Manufacturers Code - 455948-035 Microdirect Code - S020330. Sales also confirmed that an order placed before 17:45 could be delivered next day.
At 17:15 I placed an order for this item with a premium pre 10:30am delivery. I then called sales who confirmed that payment had been authorised and that the item would be shipped. The agent confirmed all of this with a sales manager.
On wednesday 19/11/08 at 10:00am I rang sales to confirm dispatch ... ...keep me informed of progress
This incident has caused me some serious inconvenience and I have been forced to use an alternative supplier. Microdirect have failed to identify and rectify these failures in their systems and processes. I will not attempt to purchase from Microdirect again. ...
bobmk 26.11.2008
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Ciao members have rated this review on average: helpful Review of Microdirect
Advantages: Well priced Disadvantages: Slow returns, poor after sales
Micro direct are OK if you buy something and it works and it continues to work. They are cheap and the postage is reasonable.
HOWEVER - their after customer service support is the worst I have ever had to deal with. Trying to get through to speak to someone on the phone is nearly impossible, I have spent hours on hold on the phone.
Refunds do not get processed on time, which means further correspondence with them. Worst of all, is if you try and ...
johncreid 20.11.2008
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Ciao members have rated this review on average: somewhat helpful Review of Microdirect
Quick review of Microdirect
I bought a freeview box and it never worked so I paid to have it sent back in early september for a refund. 14 working days later no refund only to be told it was sent to the wrong account?. 14 working days later again and still no money. 5 working days from now apparently...I won't hold my breath.
I can't comment on how good the repair process is( not too good by the look of other reviews) but the refund process(for me) was appalling and for this reason I will NEVER use them again and have told friends about the problem....Good luck if you do decide to buy something from them. ...
Phileas_Fogg 03.11.2008
Ciao members have rated this review on average: helpful Review of Microdirect
