I bought a barebones PC (case and motherboard) this was a 40th birthday present that I bought with the money I was given. The PC was fine until the very beginning of May when it randomly stop working with no output for the monitor. I requested the machine be returned to Micro Direct under the guarantee and was told if their engineer could not find the fault , the machine would have to be sent back to the manufactures in Korea and it was likely to take 4 to 6 weeks. I was told that indeed the machine did have faults and that I would now have to wait 6 to 8 weeks for the machine to be repaired. After the full 8 weeks I had not heard a thing. Now I phone their customer service and was assured that the PC would now be replaced by the manufactures and to be patient. A week or so later, I received my PC. The first thing I noticed was the box damage, when I opened the box I found a pc in there that did not look like the PC I sent back and was covered in surface scratches and was far from the new one I was promised. I went straight back to a rather snotty customer service manager who assured me that the PC would now be refunded. I sent the PC back and got an Email stating that the engineer could not look at this for 3 weeks but was again assured that I would get a full refund. I than placed an order for another machine so I did not have to be without until they decide to exchange and was again assured that a full refund would be issued. After another 2 weeks, I still hadn't had a refund, so again I phoned customer service and was assured the refund would be on my credit card by the end of the week. Two days later, I received an Email telling me that this machine had been booked in with the engineers and they would inform me as soon as they know the outcome.
Today. I had a parcel from Micro Direct and inside was that PC they were meant to be refunding and a snotty letter to boot. In the letter they are now telling me I have damaged the pins on the motherboard and that now any guarantee was void.
After a long phone call with Trading Standards, I have now written to Micro Direct and informed them they have 7 days to return the money to my card or I would then be taking them to the small claims court. I also rang Micro Direct and informed them of the action I will now be forced to take, I was told by a "David" that they would be issuing a refund as soon as they receive the machine back on their premises.
Now ask yourself one question, would the Machine have been sent back to them, at their cost. Then sent to Korea, again at the expense. Then posted back to me, again at their expense. Then finally toady, sent back to me again at their expense. Would they have gone through all this trouble IF the machine had been damaged by me in the first place? I think not.
Now, the only reasons I can come up with is that they are either going skint or their customer support is useless
If you use Micro Direct then buyer beware.
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Jul 17th, 2008
(Jul 18th, 2008)
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