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Reviews - Moben Kitchens

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Not for me

“High Street Kitchen Cowboys”

published 26/09/2004

Decent Range, Good Appliances

They lie, they're incompetent, they use hard sell!

After recently moving house, we decided that the old kitchen (original since built in 1982) had seen better days and was no longer fit for preparing food in. We shopped around looking at the various kitchen companies from the "low market" B&Q to the "top of the market" Moben. We found very...

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Not for me

I honestly can't think of a single advantage

High cost, poor service, lack of customer care, en...

It’s now a year since we first signed with Moben Kitchens. This is a long posting, and I make no apology for that. Simply ranting or making unsubstantiated protests is no good to anyone. I am going to lay out my own experiences and opinions, and I hope they are useful. You must come to your own...

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Value for Money
Quality
Ease of Assembly
Customer Service

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Not for me

“Go LOCAL”

published 01/11/2000

A nice looking kitchen

extremely bad after sales service, bully tactics s...

I bought my Moben Kitchen in November 1999, after being 'bullied' into a decision! I was really happy with the results despite the high price. Being disabled the salesman, assured me that I could get the VAT back. Nearly two year on and I still have heard nothing from them about this. Moben offer...

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Not for me

One stop shop

Poor quality, poor customer service

When one looks back on ones life, it is possible perhaps to identify a handful of good & bad decisions. You know the sort of thing - life changing decisions and events that stay with you. A good example of a positive event would be when I went to Barcelona in 1999 to watch Man Utd beat Bayern...

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Ease of Assembly

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Satisfactory

“Think of a number”

published 01/01/2001

Kitchens appear good quality

Pushy salesman, economical with the truth, poor de...

The Moben 'designer' who came to give us a quote was purely a salesman. He basically knocked up his 'design' in about 10 minutes using a pen and paper - think back of a fag packet and you're on the right lines. Go to a company like Magnet or MFI and you get a 3D design so you can really visualise...

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Satisfactory

Hardwearing Designer Kitchens

Appalling customer services

UPDATE Had no response from Moben despite other letters... all became clear when they popped up on Watchdog!! Since then... my double oven has broken down twice... the first time took 6 weeks to get fixed and the second time we gave up and bought the element and fitted it ourselves. The controls...

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Not for me

“Moben - don't get me started”

published 04/05/2004

Looks nice

Everything about the company!

When we moved into our house in 2001 it had the most awful kitchen, so we decided to do something about it and we made it a priority. We liked the look of Moben kitchens, in particular the flexibility of the cabinets, so we eventually decided to go for one, despite the salesman "designer" chappie...

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Not for me

“A Total Nightmare”

published 04/03/2004

Absolutely None

Rude, Aggressive, Insulting, threatening & Intimi...

Now where shall I begin.........I apologise in advance but I'll try and keep a long story of our terrible experience short. If your thinking about buying a kitchen you'll do well to read this. We needed a new Kitchen, saw a Moben showroom in our local High Street, called in, kitchens looked good...

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Not for me

“Cancellation or order”

published 13/08/2004

None

Out of pocket

I had Moben out last Saturday (7th August 2004) to quote for a new kitchen. Rodney from Torquay seemed like a nice bloke. Price was a bit high but he said "have the surveyor out and if you don't like what he says then cancel. I need £100 deposit but promise you that if you do cancel the order we...

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Not for me

none

appalling service and poor fitters

Moben kitchens, that well and trusted, sorry, that should be not so trusted name in kitchens. I have to report on them again to save anyone out there regretting any decision they may make when purchasing a kitchen. One of my moben cupboard doors has started to decay, in that the melamine type...

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Satisfactory

Helpful Designer/Salesman

Abusive head office staff

I booked an appointment with Moben Kitchens at the 2004 Ideal Home Show and was given a leaflet stating an offer of “50% off all kitchen ranges” and a “free dinner service”. The designer/salesman who came around was very helpful and not at all pushy, I liked the design and although the quote was...

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Excellent

“Moben Kitchens”

published 23/09/2005

Fitted within four days, no DIY disasters

Having to live on junk food for nearly a week!

I had a moben kitchen fitted last week and it is FANTASTIC! All in all it took four weeks from sale to installation. The Salesman Pat came to our house one Friday evening and did a plan of our kitchen and offered practical advice about siting our appliances for the best fit, he offered us the...

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Not for me

“The word MOBEN means MISERY”

published 12/09/2007

None

Poor fitting, No customer or aftersales service, c...

KITCHEN QUALITY IS NO BETTER THAN B&Q, HOMEBASE, etc but the price is certainly 70% more. Fitters are self-employed and Moben has no control over them or their workmanship. Our planned 5-day kitchen contract ended up taking 4 months to complete. Just one of the problems was that 17 of 22 cupboard...

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Excellent

Excellent quality. Experienced fitters. Good comm...

None

We have just had our kitchen fitted by Moben and can honestly say that we are thrilled to bits with it. The whole process ran like clockwork and every person we dealt with within this company was courteous and highly proffessional. After we had placed our order we were horrified to come across...

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Value for Money
Quality
Customer Service

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Excellent

published 19/07/2007

I was recommended a Moben kitchen by my mother who had a kitchen fitted a couple of years ago. Although I was a bit worried by some of the comments on this website, I found Moben excellent. The quality is excellent and I found the whole service very good. There were a couple of tweaks that had to be made but that I think that is par-for-the-course with this type of thing. We found them excellent value and would have no problem in recommending them to friends! In fact, if Moben are still around in 20 years time I will probably recommend them to my own daughter!

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