27 reviews from the community
Review of "Moben Kitchens"
Now where shall I begin.........I apologise in advance but I'll try and keep a long story of our terrible experience short. If your thinking about buying a kitchen you'll do well to read this.We needed a new Kitchen, saw a Moben showroom in our local High Street, called in, kitchens looked good, sales lady was pleasant so we booked an appointment for a salesman to visit us the next evening to draw up a plan and quote us a price.
He arrived, showed us the samples, we decided upon a kitchen design and he designed it. So far so good.
'Lets talk about price' he said. After a few scriblings he jotted down a figure (£6800), turning the paper around he said 'what do you think about that?'. We thought £6800 was a lot of money for a small studio flat kitchen, which incidentally is for a property we are renting out so we chose the most basic choices in all areas to keep costs down, no luxuries whatsoever. 'Hang on a minute' he said and immediately deducted 10% for immediate on-the-night booking and deposit (Something no one in their right mind should do) then he deducted another 10% for early delivery and full payment on delivery. This early delivery means that the company drops off the full kitchen within a week or so, you then pay them the full amount and they then return at a "later date" to fit the kitchen. So basically you are paying up front for a service which could be sub-standard with little come back except to go through the court process. Another bad practice.
However this is where the nightmare begins.........At this point my girlfriend said that we weren't happy to commit ourselves tonight as it's prudent to get some other quotes.
This the guy seemed to ignore. 'Look' he said 'if you were to book it with us tonight and accept early delivery the price would reduce dramatically to £5500'. 'Ok' she said, 'but we never book anything on the night, it's just what we do just to make sure were getting the best deal'. His tirade was just warming up.........'Hang on', he insisted, 'what's the problem? you like the kitchen, your happy with everything but still you don't want to order it?' ' My girlfriend then repeated our policy. 'I can't understand it' he said his voice turning sour 'what's the big problem with you lot?, Look I feel like I have totally wasted 3 hours on you, what a waste!' Slaming his pen down on our table. At this point i should have commented, but didnt, totally stunned by what was happening. Our female tenant who attended then had to confront him. 'Look she said, shes told you 5 times now they won't book anything tonight' ' What's it got to do with you' he blurted 'your not paying for it are you???' This was too much, he was now getting aggressive and quite threatening to us all in our own home. He didn't have the brains to realise that if he had left us for a day of so we would probably have called him back and ordered the kitchen, instead he kept pushing and pushing for us to sign up on the night. After several other rude and insulting comments towards us my tenant, quite rightly, asked him to leave.
We tried to help him pack his gear up..'leave that alone I can do it' he barked again not realising his totally out of order attitude.
Eventually he left, and left us all shaking with rage.
To attempt to get us to purchase a Kitchen though him by pure intimidation is beyond belief.My comment is that if this is the type of sales person Moben employ I expect them to be out of business within a few years as no-one in their right minds would put up with that kind of attiitude. Their glossy brochure attempts to hide their terrible, anti-customer, money crazed attitude.
You have been warned.
Product Information : Moben Kitchens
Manufacturer's product descriptionKitchen Company
Type: Kitchen Company
Listed on Ciao since: 10/08/2000