Having passed the two Mobile Phones Direct stores in Reading several times, and thinking little of them, a flyer came through my door offering a phone with a year's paid line rental. I decided to investigate, and it turned out that I could essentially have a refurbished Panasonic GD52 for ... Read review
Advantages: Good service, good prices, good advice Disadvantages: No obvious ones
Having passed the two Mobile Phones Direct stores in Reading several times, and thinking little of them, a flyer came through my door offering a phone with a year's paid line rental. I decided to investigate, and it turned out that I could essentially have a refurbished Panasonic GD52 for £24 (a year's worth of itemised billing). Once I got to the shop, it was a matter of minutes before I was online: the credit check took place online, the phone ... ...both occasions.
Mobile Phones Direct appear to have several stores around the UK; the two in Reading seem well staffed and well organised. The staff are all knowledgeable, and able to carry through a transaction with little more than what you'd normally carry in your wallet - all you need is a bank statement, and your bank card, and you're off, so long as you're financially sound.
Having passed the two Mobile Phones Direct stores in Reading several times, and thinking little of them, a flyer came through my door offering a phone with a year's paid line rental. I decided to investigate, and it turned out that I could essentially have a refurbished Panasonic GD52 for £24 (a year's worth of itemised billing). Once I got to the shop, it was a matter of minutes before I was online: the credit check took place online, the phone was connected, and I was offered a choice of numbers - all pretty good. The fact that the phone wasn't brand new didn't bother me - having done some preliminary investigation it was pretty small - and, as it was on Vodafone, unlocked.
Only two days later I returned to the store with a friend, who bought a 6210 (and swapped with my 3310 as that was the phone she wanted); again, service was quick, but, as the phone was being registered with Singlepoint, everything had to be done by phone. It is, apparently, the Vodafone Connect subscriptions that are done online. Singlepoint also register Vodafone contracts - why the two have to be done differently is anyone's guess. However, the service from the shop staff was good - £10 for the phone, along with leather case, car charger and handsfree was what I considered to be a bargain. OK, Dial-a-phone were offering it for free, but they cocked up big time. In the end, if a high street store is offering good deals like this, I'd say the service is worth a tenner. Not only that, I'd also say that they're far better than the Carphone Warehouse in terms of advice, and queueing time - we were served straight away on both occasions.
Mobile Phones Direct appear to have several stores around the UK; the two in Reading seem well staffed and well organised. The staff are all knowledgeable, and able to carry through a transaction with little more than what you'd normally carry in your wallet - all you need is a bank statement, and your bank card, and you're off, so long as you're financially sound.
I admit that I didn't investigate the advice they offer, as, when I go shopping for phones, I know exactly what I want before I go in, but, having watched the staff handling other customers, I can say that I for one would stand by the advice they offer.
...brand new phone with T mobile contract. I was very happy for about a week, then on the second week the phone started to behave odd. It deleted all my files and was coming up with message saying 'memory is in use'. I called up mobile phones direct but the person was quite rude the way he handled the call and told me to write email to their webshop and also said there is no live customer service support. The email service would take 5 days to send ... ...Mobile Phones Direct, we're committed to providing you with the best customer service in the mobile phone industry" [http://www.mobilephonesdirect.co.uk/customerServices/index.aspx])
So I did email their web shop and mentioned about the issue. Luckily I got the reply 2 days later, only to have learnt that the phone is 7 days old and we cannot do anything about the fault. Please speak to the repair centre.
Well I first took the phone to nokia care ...
ronimp 07.10.2009
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After-sales service
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