Disadvantages Poor customer service, lost applications, rude staff, staff unable to speak English, list goes on
Where to begin???I changed my car insurance from (what was) Norwich Union 2 years ago as I had a fantastic quote from more than with 4 years no claims discount of £250 and being just 21 at the time I thought this was brilliant.
Well you know when your mum tells you that when things look too good to be true they probably are....well this case it's so true.~~Making a Claim~~
Unfortunately I had a minor bump in a car park with someone which turned out to be quite nasty. So I contacted More Than and informed them of the issue and they couldn't have cared less. I told them that while "yes" it had been my fault the man had made false accusations with against me and I had witness' to prove this. I also informed them of the pictures I had taken at the scene when the man had got angry. They said (these are the exact words... "Yea great send them in if you want")
so I did. This was April 2009 and to this day I have not heard a single word since, none of my witness' have either.
But this is just the tip of an iceburg bigger than the one that sank the Titanic.~~Renewing your insurance~~
So after April 2009 my renewal was up in June 2009 so sure enough my documents came through and I was a little disappointed but understanding that it had gone up £400 still a little steep I thought. (But didn't think to shop for cheaper)So 4 days before it was due I phoned More Than and spoke to a pleasant foreign chap who took my details and I paid by credit card, was given a reference number and merrily went on my way to await my credit card bill.
5 DAYS LATER.......... I received a letter from More Than that stated my insurance had not been renewed and I had to contact them within "x" amount of days before I lost my quote. I contacted my credit card first who stated "yes" it had gone through so I quickly put a stop to that and then phoned More Than.I got through to this extremely rude and stroppy woman who did not speak a word of English who shouted at me stating I was wrong. I asked to be put through to her superviser who was very nice and stated she was very sorry for the problems and did I want to renew? I gave her the reference number and she stated she could not find my information and could she contact me on my mobile number.
AT THIS POINT I WAS FURIOUS. I apologized to the young girl on the phone but I had been driving around for 5 DAYS without insurance when they could have contacted me there and then on my mobile to inform me!!!!!!
I stated this was and outrage and managed to get £200 off my insurance with a threat to writing to Watchdog and Which magazine.
|Competitiveness of APR|
|Comprehensiveness of range of products|
|Efficiency of service|
|Value for money|
|Online - Content/organization of site||Average|
|Online - Reliability/speed of site||Poor|
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