Cheapness, big aisles, big discounts, good range of home and leisure products
No online delivery, old fashioned admin equipment, old fashioned procedures, untrained staff, dodgy tannoy announcements, dodgy staff, short changing at checkouts, new offers not being scanned at correct price, offer and POS out of date
Value for money
Layout & presentation
Selection & range
Waiting / queues
City / Branch addressHamilton
Frequency of visitDaily
AvailabilityGoods are never in stock
In store customer serviceVery poor
After-sales serviceVery poor
Staff knowledgeVery poor
Freshness of goodsVery poor
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After having worked for just over a year in Morrisons admin dept. in a new build store in Scotland, I have to say that I am very dissappointed in this company.
My no. 1 gripe is that the hard working staff such as myself who has sacrificed tea-break times to get the mountains of paperwork and data input of orders done in time for deadlines, do not get rewarded for their services. All Morrisons staff do not get allowed ANY discount on FOOD!! We are only allowed a 20% discount on Home & Leisure items which get refunded back to your wage only after 4 weeks. (we are paid 4 weekly- crap!)
My no. 2 gripe is that this company clearly cannot survive with the fierce competition from the likes of Tesco, ASDA, and Sainsburys who are the big three who ALL have online delivery available. Guess which big supermarket doesn't and cannot?!!?! The reason why Morrisons can't, is because they have old IT systems, their back office systems is for POS and is managed by Toshiba TEC, but frequently there has been problems with the mix n match offers not being applied to the latest products/promos (all toshibas fault by the way!) and the system get overloaded with data too and frequently crashes (think of old as a keyboard which has a big humoungous DO button on it - its that old). The Morrisons intranet system is not that much better either, it frequently crashes under load, print jobs are lost as a result, there could be an important product recall, (becoming more frequently too!) that gets lost - so the customer is buying something with bits of metal in it again.
My no 3. gripe is the attitude of some of the customers who shop here too. I have had several calls from customers (despite the fact that I am not customer service trained and they are talking to the admin dept switchboard!) who have left their cards in the machine, the have left their teabags at the checkouts, one customer even had the gall to complain about the fact that she was short changed on 15p - I would glady donate that amount to an african kids charity, 15p could supply them with water!! Others were demanding to speak to a manager and they were determined not to give their name to me, all I wanted was their name to pass onto a duty manager, but would they give it NO! so I put the phone down on them until they calmed down.
My no 4. gripe is the frequency of the promo tannoy announcements, it is getting to the stage where you cannot make any staff calls, due to these stupid announcements. PS. Ken or Mr Stott, youve already spent money on promo flyers to advertise the promo facts, why piss off your staff into the bargain too with the announcements?
My no 5. gripe is those bloody HHTs (hand held teminals) supposedly it works (rarely) to give a discount markdown price on items that are old stock or nearing their sell by dates. But it frequently crashes too and replacing a battery doesnt usually help.
To all who read my review, yes it's a rant and yes I got it off my chest - I no longer work there, thankfully! I still stick by my opinion that it's got no on-line delivery system because it has not got the infrastructure to do so in the first place.
lgray 15.04.2006 17:33
this does not help me at all, everything else as below
motherjoanb 14.04.2006 23:30
I have to agree with many of the comments below, you seem to be having a personal rant about your job at morrisons. I enjoy shopping at the one where I live, the staff are polite and helpful and always have a greeting smile for you. Maybe you will feel better in another job.