UNPROFESSIONAL, UNHELPFUL WHEN IN TROUBLE, DEMANDING
Recommend to potential buyers:
no
Full review
Oh the joys of Mortgage Express!
Once my redemption penatly clause is expired i shall be changing immediately from Mortgage Express. Will be saving myself several thousand pounds after it expires!
We encountered a few temporary financial difficulties and Mortgage Express had no sympathy whatsoever. High and regular fees for late payment, huge solicitors costs! (£1400) and a distinct lack of willingness to help us remedy the situation. Many other fees...called "Sundry Debits" make up hundreds of pounds... any ideas what these are would be warmly welcomed.. answers on a postcard...
They were all very happy when things were going swimmingly but had no interest whatsoever when things went pear-shaped. Constant phone calls and letters. I had 6 letters saying exactly the same thing on one day. No doubt I am being charged £50 each for those. Would I use them again?.......... Am I Elvis?
More details
Competitiveness of APR
Very Poor
Product package
Poor
Reward Scheme
very poor
Additional Charges
very high
Security and Privacy
average
Ease of Application
good
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