We purchased a new car this month from Motorhouse - the deposit was paid via the internet and the salesman kept in contact via telephone. Although there was some descrepency involved initially (it was never fully explained) and ultimately they sent us a new invoice with a new chassis number several weeks after the order (then explained that original car would be longer wait). Our car arrived 8 weeks after deposit paid. The original car we were purchasing is now on their websit for £500 less than the price I paid which has made me suspicious. The part exchange price for our old car was given by telephone (subject to viewing). There is a collection appointment system is in place, which is ok, although little choice of days and times was offered. When collected the car the px was viewed while we were left waiting in reception. I was made to feel like a criminal when the valuer returned 25mins later.! They found many faults and reduced the p/x price by £250. That was reasonable and we accepted the offer - but the way it was handled was not at all friendly and quite intimidating! We were invited into office to talk with a 'big boss' type without explanation (seemed a bit like the bad cop/good cop scenerio). There was a lot of whispering in corners etc between him and the valuer and then we were told "we have a problem". It was all very impersonal and unneccessary. Overall the cars they sell are very good value, but the customer service was diabolical, it seemed that once the money had changed hands customer experience is irrelevant to the staff that we encountered.
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(+) loads of cars, great choice, friendly helpful staff no pressure, fantastic prices. (-) can get very busy on the weekend, we had to wait to be served, best to get there early.
Advantages: Many cars and models to select from, great choice and well laid out display Disadvantages: Sales personel arent too helpful, test rides not available
shotgun_norman 11.04.2005 ·
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Review of Motorhouse 2000 Ltd
May 19th, 2008
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