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I was looking for a mobile phone with a keyboard as well as a touch screen since I got tired of struggling to write a text with my previous touch phone. My requirements were simple a good organiser and a good keyboard. The milestone had both so it seemed like the obvious choice. When I got the phone I had to spent a couple of hours to set up my contacts since it is not really compatible with exported lists from Nokia but the benefits were amazing. When you set up a contact in your phone it automatically gets transferred to your gmail account and vice versa. The same goes for the calendar which is amazing in terms of organizing you get an email you immediately copy paste you details in your google calendar and you will never miss a meeting again! However the downfall is its maker Motorola I had two phones the first with a back speaker problem which they replaced and I got a second one which one button of the keyboard is not working properly (it's the up button which I never use so I didn't bother getting it replaced). Their updates procedure is even worst the updates for Milestone take months to get released compared to its droid (American counterpart). Further on the Milestone (unlike the droid) is not a rooted phone so no custom applications unless you are prepared to void your warranty. This is not something mentioned in other reviews I read so you should consider that if you are into that sort of things. Overall a good phone.