OK, my experience may not be typical, but here goes. Put a deposit on a car with Motorprovider at the end of November - a cancellation order that was due to be received in 2 weeks. As my car had just gone terminally wrong, the delivery time was critical - so I was prepared to have no say on the spec / colour to get the car quickly. The only choice I was allowed to make was the upholstery - I opted for leather.
The 2 weeks time quoted on the phone turned into 2-3 weeks when I received the order form to sign (having already paid my deposit) but what the hell, as long as I got it before Christmas...
...which didn't happen. Nor was it ready between Christmas and New Year...
nor was it ready the weekend after New Year (6th).
By now I haven't had a car for some time, it's causing me big problems in my work and personal life.
Ringing up you can't talk to someone about the delivery time - you always have to be phoned back. As I work from home and am on the phone a lot as a result, this meant I would be receiving messages, rather than having a dialogue, and the messages always promised delivery times which were never met.
I provided them with an ultimatum - either it was ready this weekend (13th Jan) or forget it. I have a call on Thursday - the car is with them, at last. I make the arrangements for getting to Sheffield, including booking a hotel for the Friday night to collect on the Saturday morning at 10am.
I then get a call on Friday afternoon saying the leather interior is not available. I can either wait another week, or drive back there (500 mile round trip) after collecting the car to get it swopped.
I agreed to do the latter if they dropped the price by £200. Not a large amount of money given the depreciation of the vehicle, the fuel and my time.
This wasn't done, so I cancelled the order. To be fair, they did refund my deposit quickly.
HOWEVER there is a massive discrepancy between a 2 week promised delivery time and then failing to deliver after 7 weeks. I would NEVER have bought the car if I had known I wouldn't get it after Christmas. I made my position very clear at time of placing the order.
They do have vehicles in stock, so by all means buy that way, as their prices are very good. However as often happens, once an order is placed a company believes they have you at their mercy. Waiting so long cost me hire car bills; being told my car was there incurred a hotel bill and personal arrangements being made; I took finance out a month before I needed to thanks to their broken promises, so I am literally hundreds of pounds down thanks to my association with this company.
How helpful would this review be to a person making a buying decision? Rating guidelines
Sounds bad but if you saved so much why cancel at the final hurdel for the sake of a week???
darkangelwing 15.01.2007 06:30
Sounds really dire, good review.
wthh200 14.01.2007 22:20
I have nothing but 100% good service from MotorProvider sorry to hear your car was a little late, Can I ask if there prices were so very cheap why did you cancel when the car arrived for the sake of £200.
Jan 14th, 2007
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