angelicim... 1

angelicimp

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Member since:09.11.2010

Reviews:1

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Ok if you're prepared to work for nothing..

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09.11.2010

Advantages:
This situation has wiped out any positives there might have once been

Disadvantages:
Hard earned points go 'missing' .  No customer service, no response to contact, no care .

Recommendable No:

7 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (29%):
  1. Bollinger28
  2. mrufo
somewhat helpful by (71%):
  1. 1st2thebar
  2. TheHairyGodmother
  3. dynamicnurse
and 2 other members

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Have been with mysurvey.com (previously tns) for many years now, and up until recently was fairly happy with them. However, a while ago over 2000 points disappeared from my account for no reason and with no explanation. I have emailed them 9 times in total now, and also sent a letter, as have heard no reponse and my points are still missing. This is most frustrating as had been saving the points for a xmas gift, but can no longer get it now. In one of the most recent emails to them I asked for info on who to complain to regarding the situation and lack of response, but of course I received no response to that too.
I feel increasingly angry and let down by tns for this, at the end of the day I did the work for them by spending a vast amount of time filling surveys, and now have nothing to show for it. I did not agree to work for nothing but that appears to be what I did for the last year as those points have disappeared. Some kind of response from tns would have made it all so much better but to ignore me and the time I have spent trying to contact them is yet another slap in the face.
Due this i will be telling family and friends to stay away, and in particular people from companies who comission tns to survey for them.

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Comments about this review »

1st2thebar 09.11.2010 13:18

Hope it all gets sorted soon

dynamicnurse 09.11.2010 08:24

I was with these for a while, but did real life surveys as opposed to online ones.

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Product Information »

Product details

Type Reward & Loyalty
Domain Extension .com

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Review Ratings »

This review of MyTNS.com, online survey website has been rated:

"helpful" by (29%):

  1. Bollinger28
  2. mrufo

"somewhat helpful" by (71%):

  1. 1st2thebar
  2. TheHairyGodmother
  3. dynamicnurse

and 2 other members

The overall rating of a review is different from a simple average of all individual ratings.



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