NFU

Advantages: Overall good service level
Disadvantages: Couple of niggles with claim

...years of cover with the NFU I finally had to make a motor claim when I was the front car in a three car pile up, at the time I was stationary as the car in front of me turned left and it was the rear car who hit the bloke behind me who then collided into the back of my car damaging the rear body work and as I have an estate car the rear door as well. I have been with the NFU for three years since being made redundant from the bank where I had a ...
...my mother suggested ringing the NFU Insurance. For those that do not know NFU Insurance is the National Farmers Union Insurance company, their head office is in Tiddington a village 1.5 miles outside of Stratford On Avon, I know this because it is the village I grew up in and I used to work for them when I was a student and my mother worked for them for twenty five years. I arranged the insurance over the phone and found the staff ember I spoke ... Read review

Advantages: None whatsoever
Disadvantages: Expensive yet utterly incompetent

...day, they informed me the NFU actually has a repair centre based in Great Yarmouth… which is only ten miles down the road from where I was stranded. I immediately contacted the NFU’s Road “Rescue” service and spoke with a seemingly pleasant but confused young girl who attempted to find this repair centre on their computer system. She offered me a couple of names of garages and asked if I knew which one her own firm were affiliated ...
...would be contacted by the NFU once a registered mechanic had surveyed the damage… and I would be informed of their intentions as to the future life of my car. Despite several telephone calls badgering for an explanation or an update of findings… I eventually received a telephone call from their appointed mechanic - who, for legal reasons, henceforth will be known here as “Mr Chuckles” - TEN DAYS after the car was impounded ... Read review

Advantages: stable pricing
Disadvantages: only available to out of townies

...the most common way. Well NFU actually do want your business and keep their premiums down. For me there have even been a couple of reductions so I think that this company is simply the best. They offer all the features of all the othrers courtesy cars claim insurance windscreen but they don't raise their premiums year after year. ... Read review

Advantages: Cheapest quote for me, genuine firm, helpful staff
Disadvantages: none

...with the repairs, but the NFU are keen to resolve the problems and have kept me informed all the way. They appointed a solicitor to recover my third party losses, and he has also been very good. All the communication is in plain English and prompt. ... Read review

Advantages: reasonable price good customer service and reputation
Disadvantages: can't use any other products as dont live in rural area

...have my horse insured with NFU and am in London so not in a rural area. Thankfully have yet to make a claim but they were reasonably priced, have an excellent reputation in the equine insurance market and very helpful staff who spoke good English, called back when they said they would and generally were very helpful. They even told me that as a mutual if they did well this year I may get a discount or some money back next year. Also setting insurance ...
...free as was paying by monthly direct debit - no huge surcharge for monthly direct debit, no trying to sell me anything I did not need. As I have yet to make a claim I do not know how long it will take them to make a settlement but initial dealings with them have been positive and it was refreshing that they did not do the hard sell on me and just gave me the information I asked for for the product I enquired about ... Read review