Advantages good value for money unmetered 24hours a day, £15 of free phone calls for BT customers in non-NTL area
Disadvantages technical support at £1/min, response to e-mails is slow, communication between departments & customer service is poor, almost impossible to leave/end contract with NTL!!
It is estimated that there are over 11 million home internet Users in the UK, that’s approx every 1 in 5 of the UK population is online. Whilst it is far cry from the online User statistics in USA where every 1 in 2 is online there is no doubt this trend is increasing, but can the Internet service providers (ISP’s) cope with demand?There have been many ISP’s come and go offering free access at various times, but only the larger companies seem to have survived such as NTL, BT internet, AOL etc. All of these ISP’s promise to deliver a fast reliable unlimited 24/7 internet access with a paid for monthly fee. So just how fast and reliable are they..? This is my experience of using NTL as an ISP over the last 8 months.
I joined NTL’s unlimited 24/7 ISP service in September 2000 after the demise of the wonderful Lineone /Quip (which was £5 a month! sounds unbelievable now!). At that time there was not as much choice in terms of price and flexibility of usage as there is today. I had a choice of joining BT surf which was free only off peak or 1p/min during peak hours or Freeserve..which I wasn’t keen on due to the reliability/connection problems facing that ISP. So I thought I would try NTL’s 24/7 unlimited internet package.Types of internet access via 56 modem NTL provide:-
Firstly you need to establish if NTL are in your area this can be done by visiting website and entering your post code. NTL are not in my area but as I am a BT customer I can still use the service. This opinion relates to 56K V90 dial-up access, not broad band etc-that is under a separate ciao category.1) If NTL are not in your area, you can still use NTL for internet usage providing you are a BT customer and pay a monthly £15, agreeing to spend £15 per month on phone calls via NTL- all internet calls are free.
2) If NTL are in your area there was an option of taking out an NTL starter package at £9.25 month, this includes a telephone line (so the £9.25 a month would be equivalent to line rental) and a selection of basic TV channels. Please see NTL's website for CURRENT details (in cabled areas)
REGISTERING FOR THE DISCYou can register for the disc online or via the specially designated freephone (0800) number. I had pre-registered for AltaVisa’s promised unlimited internet access for £60 around March. Sadly Altavista’s business deal never reached fruition and the CEO resigned! It was around this time NTL made an announcement of their unlimited internet service around March 2000.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment