Advantages low cost, combined comms package, good products, freephone customer service
Disadvantages long queues when contacting customer services
I switched to cable originally when a BT engineer accidentally disconnected my line whilst connecting a new customer across the road - I was actually on the phone when it happened and saw the engineer at the top of the telegraph pole. I used my mobile to contact BT, expecting the engineer to be instructed to fix the problem there and then, but no, it took them an unbelievable 8 days to reconnect me. So when I received a leaflet telling me I could have NYNEX, which would cost me less, I had no hesitation in switching.That was 10 years ago.
-o- Company information -o-A number of legacy cable companies were awarded franchises across the UK and, following various mergers and acquisitions, now operate as ntl:home. My own experience is limited to ntl:home north west, originally NYNEX, then Cable & Wireless, and although line rental and tariff charges are consistent across the country, you may find that one region is running a different campaign offering, for instance, free installation. Service levels may also vary considerably as, since decentralising most of the business last year, ntl:home now operates as 6 separate organisations within 6 different regions, each with their own call centres.
-o- Products and standard charges -o-ntl:home offer broadband, dial-up internet and television services as well, but this opinion is centred on telephony - if you’re interested you can go to the appropriate categories on Ciao for information on other services.
- A telephone line costs £9.50 a month - if you opt for a TV package (as I do) the telephone subscription charge is included
- A second line costs an additional £5.00 per month
- Installation is normally £75.00, but there are loads of offers of free or reduced price install
- Up to 2 additional extensions can be connected for £20.00 (BT have just quoted me an astonishing £91.66 for 2 extra sockets)
- To retain an existing BT number costs £20.00, but again there are frequent offers where this charge is not applied
- Moving service to a new address costs £50.00, although in my experience refusal to pay this has resulted in the charge being waived
I have a fully itemised bill each month for which I’m charged £1.00 - I was slightly disappointed when this additional cost was introduced last year but it is still reasonable and I don’t pay any other bills unless they are fully detailed so I feel this is an essential extra.I pay for my broadband, TV and telephone package by direct debit, and save myself a further £2.00 monthly surcharge.
-o- Tariff -o-To compare the call charges is really an individual thing and the benefits will vary depending on your specific call patterns - you may make regular international calls whereas most of my calls are local.
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