Advantages Sod all
Disadvantages Slow, unreliable, rubbish customer service
Ntl reviewWe have been with NTL for nearly a year now (Thank god our contract is nearly over)
Telly: The boxes are USELESS! We have had our box replaced NINE times and each of the engineers have had different reasons to why it's freezing all the time.
"You have too much stuff on your box so its freezing" (We had like a photo frame and a couple of other bits sitting on it…
"Frequency is wrong"
"We are just crap"
OK made the last one up but you get the idea. It was a different reason each time. Basically, the guys had absolutely no clue what they were doing.
Anyway are problems were, and this went on for over 6 months. The box was freezing all the time, sometimes it was just go pitch black and stay like it for ages. On other occasions we lost sound on E4, bbc1 and a few of the other main channels. On another occasion all the basic channels stopped working all together and several times we have booked films on their box office only to have the film freeze half way through or not come on at all. (Still charge us for it though, of course) It took nine box changes and lots of complaining to get it working… It works BETTER now, still nowhere up to standard and it still sticks on some of the channels.
Telephone: This is OK. They can do something right!
The customer service is a bismal though. It's an 0845 number I think, one of the expensive ones and half the time you call they keep you waiting around. When you do get through they sound like they can't be bothered with you or haven't got the faintest idea what to do. They never want to help you. Tell you the same things like:
"Unplug your box, leave it for a few minutes and put it back in" (That's to get the telly working) or
"Take the wire out from your net connecter leave it for a few minutes and put it back in" (That's to get the internet working)
DO NOT SIGN UP WITH NTL!
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