Advantages Fast, efficient, Wide variety of transactions
Disadvantages Haven't found any yet
As I promised in my Natwest bank I am reviewing the Customer Service they offer through their Internet banking system. For those who didn’t read that opinion I will give you a brief synopsis of my opinion of Natwest Banking.I started banking with Natwest about 15 years ago. I am very happy with the services and accounts that they offer and am particularly impressed by their internet banking. I have stopped using Natwest as my main bank about a year ago as I could get much higher rates of interest from other banks. However, I still get my main salary paid into Natwest and run my Direct Debits out of this account. The reason behind this is the Online banking that they provide.OnLine Banking
When you decide that you want to register with Natwest online bank they will send you an application form which you must complete. When you return this you will be sent a customer ID number and a registration number.
My review is going to be of the Online Banking Services and of their telephone banking services.
The ID number will consist of your DOB in 6 digit format followed by a 4 digit number identifying you to the bank. The password that you select will be the same as what you have for any telephone banking services. When you log onto the service you will be asked for three numbers from your pin number and 3 characters from your password. They will then display the last time that you accessed the page and you need to confirm this before proceeding. There is also an option to reduce the qmount of time before automatically logging you out. It is defaulted to 5 minutes but you can reduce this if you require. However you need to do this each time you log on.The first page that you see when you have passed security is the account balances and mini statement page. The top half of the screen will show each account that you have the account number, the name you have assigned this account, the balance and the available balance. You can add up to 50 accounts in your name to this service. The bottom half of the screen shows a six transaction mini statement for whichever account you highlight at the top of the screen. This will default to the 1st account when you log in.
This is the page which I probably use most often. I log in and just check the balance of my accounts. The page is quick to load and in the 4 years I have been using this service I have only experienced technical difficulties once.
|Efficiency of service|
|Competitiveness of charges/rates|
|Promptness of service||Excellent|
|Online - Content/organization of site||Excellent|
|Online - Reliability/speed of site||Excellent|
|Online - Ease of applying for products||Excellent|
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