Having had a minor breakdown, a radiator hose went, and not having a clue about car repairs I called the National Breakdown. I was covered through my insurance company (Dial Direct)for free so I gave them a ring. The first number I called was my insurance company, but they put me on to the right number.
Three minutes later, having answered half a dozen questions, I was told I would be seen within the hour.
Forty minutes later a breakdown wagon arrived from a local garage, the mechanic found the hose that was at fault and removed it (no mean feat). Unfortunatly for me I was only coverded for road side assistance so he could not go and get a part for me. But he gave me his mobile number and sasid he would return to fit the part when I got one.
This is what I call service, quick, no hassle and helpfull.
As it happened I managed to fit the new pipe myself so did not need the mechanic to return, but the offer to return was much appreciated
How helpful would this review be to a person making a buying decision? Rating guidelines
Jul 19th, 2001
very helpful by (11%):
helpful by (44%):
somewhat helpful by (44%):
