Advantages It's a bank, and we all need to be beholden to one.
Disadvantages They are still trying to turn a cheap profit with your money.
|Efficiency of service|
|Competitiveness of charges/rates|
|Promptness of service||Good|
|Online - Content/organization of site||Average|
|Online - Reliability/speed of site||Average|
|Online - Ease of applying for products||Average|
I have been with Natwest for years now and have had no problems with service at my local branch. I was pleased because they didn't seem to be as bad as some of the other banks and did not do what i'm about to complain about. BUT, i recently recieved a letter from them informing me that they are going to start charging people £6 A DAY for going over their agreed overdraft. This being in a time when people are already down, so Natwest are giving them a kicking too ? "Helpful banking" as in "Helping to get you into as much dept as possible" ?I know it is a little off track but i simply can't contain myself any more. Why do they need to follow what other banks are doing ??
I have been lucky to have never been in that situation (yet) and hope i don't have to, but the principle of it discusts me. How can they expect someone who might already be suffering hardship, to be able to pay back the amount of money that they will charge them at £6 a day ? Not to mention what they'll do to the people who struggle to pay them the money. I imagine threatening letters, court, bankruptcy etcIt's not so long since we, as a nation, bailed the banks out of their own greed and had to pay for the pleasure twice over, and personally: i find that this is just taking the mic, to put it lightly.
I could go on and on but i'll save my finger tips!
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