Nationwide has a good reputation for offering competitive products such as mortgages, savings accounts etc. So I decided to obtain a quote for motor insurance from them. Navigating the web site was quite difficult as Nationwide is also an Internet Service Provider and offers a whole host of ... Read review
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Advantages: Friendly customer service Disadvantages: Instant quote not available on web site
Nationwide has a good reputation for offering competitive products such as mortgages, savings accounts etc. So I decided to obtain a quote for motor insurance from them. Navigating the web site was quite difficult as Nationwide is also an Internet Service Provider and offers a whole host of products from pet insurance to ISAs.
I managed to arrive at the motor insurance section only to be told to ring a telephone number. I would have ... ...to provide instant online quotes. Anyway I called the number and was given a quote after 10 minutes conversation. The questions asked were quite mundane eg model of vehicle, year of manufacture, vehicle value, estimated annual mileage, number of years no claims discount, number of convictions and claims made in the past 5 years etc. The customer services adviser played rugby regularly so I did not have the confidence to lower the quote given. more
Nationwide has a good reputation for offering competitive products such as mortgages, savings accounts etc. So I decided to obtain a quote for motor insurance from them. Navigating the web site was quite difficult as Nationwide is also an Internet Service Provider and offers a whole host of products from pet insurance to ISAs.
I managed to arrive at the motor insurance section only to be told to ring a telephone number. I would have thought that a company of Nationwide’s status would be able to provide instant online quotes. Anyway I called the number and was given a quote after 10 minutes conversation. The questions asked were quite mundane eg model of vehicle, year of manufacture, vehicle value, estimated annual mileage, number of years no claims discount, number of convictions and claims made in the past 5 years etc. The customer services adviser played rugby regularly so I did not have the confidence to lower the quote given.
The insurance package on offer is quite good eg courtesy car provision, 24-hour claims service, free 2 day hire car if stolen, new for old on cars up to one year old, up to £55 off RAC Standard Cover annual membership.
A couple of days after the phone enquiry I received a written quotation, which was valid for 60 days. The quote included £15.50 for motor legal protection, which is optional. You can pay off the premium in one go or pay by monthly direct debit but this increases the premium by 7%.
The quote I received was £615.75, which was £264 more expensive than my cheapest quote which, was obtained from Norwich Union Direct.
Advantages: none that I can think of Disadvantages: For starters; timewasting, poor service, uncaring and indifferent to their customers
In my experience Nationwide customer service is lamentable. I am in the process of transferring funds from one Nationwide fixed rate ISA bond into another, the former having matured on 18th June. I returned the forms in good time, but was told they hadn't received them, even though I had been sent an acknowledgement. I was told by way of explanation - "That came from the postroom, but here in the ISA transfer department we have no record" - can you ... ...to the new bond. I have had similar problems in the past. Dismal, uncaring service which shows none of the values Nationwide is keen to promote in its advertising. My wife who has a similar bond maturing in a couple of weeks, will be taking her business elsewhere. ...
Nationwideavenger 02.07.2009
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