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Carpet Baggers beware

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5 Jul 22nd, 2002  (Jul 23rd, 2002)

30 Ciao members have rated this review on average: very helpful

Advantages:
Large range of products, helpful patient advice, award winner

Disadvantages:
Interest rates can go UP as well as down .

Recommendable Yes:

Detailed rating:

Quality of Customer Service

jamez

jamez

About me:

Another time comes when things you enjoyed doing become a chore and you decide enough is enough, I'l...

Member since:21.01.2002

Reviews:25

Members who trust:13

I bought my first property in September 2000, and it was a fairly lengthy process made somewhat easier by the Nationwide. Perhaps my optimism about my mortgage from the Nationwide is slightly buoyed by the low interest rate making it a good time to have a mortgage and the increase in house prices is helping too.

Before I even started looking at houses I looked for a mortgage as this is one of the options – and possibly the easiest one to do at the time, so I had a chat with my Bank – HSBC and Nationwide, and what really swayed me was that my parents had their mortgage with the Nationwide and I consider them to be fairly wise people.

The people at the Nationwide were very helpful in going through the different types of mortgage with me and spent time giving me various quotes (much as HSBC had done) for different products and different loan amounts. They asked questions like “How much do you feel you need to know that your repayments will not change / go up” etc to try to match products to me.

In the end I chose a First time buyer mortgage because it gave a nice easy start into the mortgage, didn’t have penalties, only tied you in for 2 years and also they covered the cost of the basic survey (but they recommend you have a thorough survey on top of that which I did opt for).

The first time buyer mortgage has 1 year of fixed interest rate, followed by 1 year of discounted variable rate interest followed by normal variable interest rate. The idea is that you start off in the first year with fairly low payments, then the discounted price is slightly higher and then the normal price will be a little higher still, that way you get broken in gently. However since I started my mortgage interest rates have come down, such that my discounted rate was lower than my fixed rate, resulting in a monthly payment less than my car loan repayment!

It is important to realise however that this could all change and interest rates could go up, vastly increasing my mortgage repayments.

Recently the nationwide was one of a few institutions to give a blanket refund to customers who had been on a different rate and lost out, whilst I don’t understand what it was, I did benefit from this repayment and I feel that it is a sign that Nationwide are not about to start fleecing their customers. As a mutual society the aims of the nationwide are not to make huge profits for the shareholders but to provide a good service for its members, so as a result they evaluate their variable interest rate regularly and readjust payments accordingly – so my repayments have dropped several times in the last year.

Overall I think that the Nationwide is a very experience and helpful lender which is probably why they have received lots of awards saying so. I also have 3 different savings accounts with the Nationwide and I strongly doubt whether the existing members would vote for demutualisation (the transformation of the Nationwide into a bank with the members receiving shares) and any new members have nothing to gain from it as their gains would go to charity. I have no hesitation in recommending the Nationwide and its products.

UPDATE: (Thanks to Jim and Sue for their questions which are hopefully filling some gaps in this opinion)
Response to jim1049:
The queues in the branches are like most other financial institutions - most often busy at lunchtimes during the week. Having said that, many's the time that I've gone in and there has been no queue, but I don't think its indicative as there are two Branches (don't know why) in the town where I work.
Whilst I'm not intimately familiar with the Nationwide's online services I did go to their site (www.nationwide.co.uk) to check if you can apply for a mortgage online - you can and they claim it only takes 45 minutes.

Response to Sue51:
Whilst I admit that I only covered one mortgage product I feel justified in doing so as it is the mortgage I have with them and the only experience I have to go on. I did mention that they showed me other products some of these were capped options, longer fixed periods and endowment possibilites (which I forgot to mention that I believe are not a good idea). I'm not really sure about the tie in fees I know I mentioned that I was tied in for two years. Personally I think tie in fees make some degree of sense as when they offer you this great deal they need some security that you are going to stay with them for long enough to make it worth their while. It seems only fair to me, and also it seems daft to pay a tie-in fee if you have a choice in the matter. I didn't pay a mortgage indemnity guarantee (MIG) and I had a bit less than 90% loan to value (LTV), I think that they charge MIGs on LTVs higher than 90 or 95% like most lenders do. The basics of the application took a little longer than my lunch hour, but I know that there were other things that needed tying up after that, which I believe were handled postally. If I am a little hazy it is because my memory doesn't recall too well.
 

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Comments about this review »

Wolfie1974 27.07.2002 22:34

great opinion, i am looking for somewhere else to live at the moment but it is too expensive at the moment, all the best .. Wolfie

sue.51 23.07.2002 23:03

Thanks for the response - although I am still a little confused, MIG is normally payable on any mortgage in excess of 75% LTV unless the lender waives it, until recently it was only C&G that didn't charge MIG, although I believe this is changing, many lenders stick it on the value of the mortgage thus the borrower pays far more than they need to over 25 years. You say there are no penalties on the mortgage, yet you are tied in for 2 years which means there must be penalties, they cannot physically stop you changing lenders within this period as this would be classified as restrictive trade and probably also illegal. You have stated that you don't think fixed rates are a good idea, (you may be talking about endowments I was unsure) yet warn that Interest rates can go up as well as down, with mortgage rates at their lowest for 40 years, and fixed & capped rates of 5% on offer from some lenders for periods of 3 years up to as many as 7, and the property market going in the direction reminiscent of the 1980's and the labour market in the direct reminiscent of the pre-Thatcher era, and having witnessed my sister losing her home in interest rates of 15%, I would suggest that they are a very good idea. Capped rates will never rise above a the set rate for the pre-specified period, but will fall if interest rates fall. The op is good and I am not rating but the update has left me even more confused, sorry. Sue

sue.51 23.07.2002 00:06

Good op, but it only covers one option that may be available to first time buyers - the Nationwide undoubtedly have some of the best deals on the market, but rates can vary from a short term discount likes yours, through to slightly higher and fixed term rates which give much longer term security, even for first time buyers, your op suggests that yours was the only option. Nationwide have only recently, in light of the bad publicity dropped tie in fees, they fleeced my partner for a fortune with less than 6 months left on the tie in. Do they charge a MIG on mortgages over 75% LTV? Do they offer any other incentives? Are there any insurance conditions/stipulations? How long did the application process take, fees etc? If you update, let me know and I will happily rerate. Sue



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