kcip 1

kcip

Add to my Circle of Trust

Subscribe to reviews

About me:

Member since:30.06.2011

Reviews:1

Quote-start

Rapidly increasing fees and appaling treatment of some customers

Quote-end
30.06.2011

Advantages:
All banks appear the same .  As a building socienty they "should" be different .

Disadvantages:
In my opinion they can't be trusted (but can any bank)?

Detailed rating:

Staff courtesy

Efficiency of service

Promptness of servicePoor

Competitiveness of charges/ratesPoor

Online - Content/organization of siteAverage

Online - Reliability/speed of sitePoor

Online - Ease of applying for productsPoor

Online - Investment trackingPoor

9 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (11%):
  1. steffcfuk
somewhat helpful by (89%):
  1. Alyson29
  2. TheHairyGodmother
  3. cha97michelle
and 5 other members

View all ratings

The overall rating of a review is different from a simple average of all individual ratings.

Share this review on Google+

I've had a Nationwide account since they were Nationwide Anglia back in the 80s so have seen all sides of this organization. Until around 10 years ago they seemed to be very good, a little incompetent at times, but usually willing to make amends. In the last few years or so things have gone downhill in a big way. Seemingly random and un-predictable charges seem to be being added to transactions and I've even had charges applied to charges!

This came to a head for me out of the blue last year, when I got letter dated Christmas day (!) which I received in January, telling me my overdraft was being recalled! No reason was given and there had been no change in my circumstances in 10 years, but having just used the overdraft for what I believed was it's purpose, to pay for christmas, I was facing having all my January direct debits bounce (some had already incurring penalty fees from utility companies etc and potentially dmaging my credit rating), no money for food or fuel and no time to pay in or transfer any money to cover this! In the end I was able to negotiate a reducing overdraft, however this was a very one sided call and frankly left me disgusted with the way I was treated. My suspicion is that they may be trying to "cherry pick" the more profitable customers. After over 20 years as a customer I'm now looking elsewhere as I now don't feel they're a company I can trust.

  Write your own review

Share this review on Google+

« Previous review   Next review »

Rate this review »

How helpful would this review be to a person making a buying decision? Rating guidelines

Rate as exceptional

Rate as somewhat helpful

Rate as very helpful

Rate as not helpful

Rate as helpful

Rate as off topic

Write your own review Write a review and you will earn 0.5p per rating if other members rate your review at least helpful. Write a review and you will earn 0.5p per rating if other members rate your review at least helpful.   Report a problem with this review’s content

Comments about this review »

thedevilinme 30.06.2011 11:12

overdraught withdraw is a huge earner for banks.

rosebud2001 30.06.2011 08:24

I agree their customer service isn't what it was but they are by no means the only company pulling overdrafts from their customers - this seems to be a rife practice these days.

Add your comment

max. 2000 characters

  Post comment

More reviews »

Review Ratings »

This review of Nationwide Building Society has been rated:

"helpful" by (11%):

  1. steffcfuk

"somewhat helpful" by (89%):

  1. Alyson29
  2. TheHairyGodmother
  3. cha97michelle

and 5 other members

The overall rating of a review is different from a simple average of all individual ratings.



Are you the manufacturer / provider of Nationwide Building Society? Click here