murban 2

murban

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Member since:02.06.2001

Reviews:36

Quote-start

Natwest allows FREE online access to your account

Quote-end
25.09.2001

Advantages:
Good idea, well layed out, very secure, GOOD BANK

Disadvantages:
Unbelievable painstaking, slow, unreliable

Recommendable Yes:

Detailed rating:

Competitiveness of APR

Product package

Quality of Customer Service

Reward Scheme

Additional Charges

Security and Privacy

Ease of Application

10 Ciao members have rated this review on average: very helpful See ratings
very helpful by (93%):
  1. Mclbee
  2. Anindya
  3. riaan
and 24 other members
helpful by (7%):
  1. hotrodkzn
  2. robertliu84

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This review is not about the Natwest Card, but about Natwest Online Banking, a free service from Natwest that allows you to check your balance online and transfer funds.

Let me start by saying that Nawest is an excellent bank, and I have never questionned using them. It's online service however, is so unbelievably bad. When I first joined NWOLB (no not NOB) I thought it would be great to keep up with my account without going to the local. Signing up wasn't instant, and they had to send me a pin, but it was simple.

At first it was great. All I wanted to do was to check my balance now and again to check net transactions etc. I only have one Natwest account so I couldn't use transfer funds and I didn't need to sort out standing orders. My use was simple: how much money do I have.

Now Natwest has a 'new' system. It doesn't allow you to order new stationairy but all other features are there. It's now a pain to login though. It's VERY secure - you need to enter 3 (specified) random characters of your Pin and Password. This is good as if someone accidentaly gets at the information you send, they can't do anything because they only have 3 characters. However, it delays the login process by ages. Also, 3 in 5 times I try to access the site it stops loading and produces all sorts of errors. I've been trying to log in for over an hour now - it constantly gives me DNS or secure server errors, or just fails to load pages. That is absolutely disgraceful - I could have gone to the local cash mashine and been back twice in that time.

Overall Natwest Online Banking is a good idea, and very useful. However, due to the absolute pain it takes to do something so simple, it's not worth the hassle. Natwest should sort it's website out - if you need instant balances, use the Natwest phone service. (P.S. The ratings below refer to the bank EXCEPT for the final rating (2/5), which refers to the online service).

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Comments about this review »

hotrodkzn 05.02.2004 12:19

If you try their online banking system now, I think that you would find that technology has helped them progress.

Anindya 23.02.2002 13:12

Nice op. Quite agree with you.

Briz_Hatchings 10.10.2001 15:07

Nice op, but aren't Natwest's interest rates a bit chod?

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Review Ratings »

This review of Natwest Card has been rated:

"very helpful" by (93%):

  1. Mclbee
  2. Anindya
  3. riaan

and 24 other members

"helpful" by (7%):

  1. hotrodkzn
  2. robertliu84

The overall rating of a review is different from a simple average of all individual ratings.



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