Advantages Robust, Rechargable, Waterproof
Disadvantages After sales service
|Value for Money|
|Ease of Use|
When my old Remington clippers went walkies, I decided to do my research properly and found that the Nicky Clarke NCM14 had been awarded "best buy" status by the Which guide. I thought I couldn't really go wrong there, so I happily skipped of to my local Comet's to buy them for £24.99. (This is about 6 months ago, and now they are a lot cheaper - Amazon sells them for £13.33, and with something else on the order to take it over the £15 mark, you don't even have to pay for delivery!)I would have given these clippers top marks, but the appalling customer service provided by both the retailer and manufacturer has let them down. To be fair I will list all the positive bits first though, and come back to the negative things later.
Now that I've told you all the good stuff, I'm going to move on to the negatives…
Well firstly shortly after buying the clippers, after looking in the instruction manual, I realised that they should have come with a guard, for safe storage, but this was missing. I then contacted Comet, asking them how to proceed, but they just said that as I no longer had my till receipt, there was nothing they could do. I found this quite hard to believe, as I had pre-ordered the clippers, as they were not in stock, and they had to create an order with my name and address details - surely they must have had a record of this?
Admittedly this has nothing to do with the clippers, I am only mentioning this so that you can imagine my frustration when I had a similar response from the manufacturer.
I found Nicky Clarke's customer service number on the internet (no help from Comet in providing this) and called them to ask if they could help.
They advised that I would have to pay for the guard and send them a letter requesting it in writing, even if it was missing in the pack when I bought it, so I sent the payment of a couple of pounds (can't remember how much exactly) and received an envelope a couple of weeks later. As I tried to put the guard on the clippers, I realised that it didn't fit at all - it was for a completely different model! I then again contacted Nicky Clarke (not him personally, just the people in the office…) only to be told that they no longer manufacture these clippers and were therefore not able to get hold of any spares for it. Further they would not refund my payment until I had returned the guard I'd been sent in error...
Bearing all this in mind, I'm sure you can imagine how I felt when I the other day stepped on my grade 4 comb, which is the one I use the most! Now the clippers are pretty much useless, because I can't get hold of a spare one at all, so I guess it's time to go and by myself a new set - any recommendations anyone…?
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