New Otani Garden Tower, Tokyo

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New Otani Garden Tower, Tokyo

The Hotel New Otani is an urban hotel in a quiet area away from the bustling city center surrounded by a 10 acre Japanese garden dating back to the 16...

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Review of "New Otani Garden Tower, Tokyo"

published 23/04/2016 | catsholiday
Member since : 03/03/2003
Reviews : 1960
Members who trust : 412
About me :
Family and days of childminding now keeping me busy but I keep on rating more than writing. Thank you anyone who is kind enough to read then rate my reviews, especially those Es.
Pro Great rooms, good service and excellent breakfasts
Cons Expensive food in hotel
Value for Money
Quality of Rooms
Standard of Service
Quality of Food & Drink

"New Otani Hotel - high standards all around"

New Otani Garden Tower Hotel
4-1 Kioi-cho, Chiyoda-ku, Tokyo 102-8578, Japan

We have just returned from a short tour in Japan and spent four nights in this hotel as part of that tour. We travelled with Riviera Travel as they tour offered a very good price and visiting the paces we wanted to see.

Japan is expensive and doing a tour offered the best value option as they did it far cheaper than we could do the same things ourselves.

First impression of the hotel was that it was a huge, not that attractive, solid tower block. In fact most of the building in Tokyo were similar, not that attractive and very functional which we felt could be because they had to be earthquake resistant.

We arrived after a 12 hour overnight flight and needless to say we were pretty exhausted. Once we were handed our key - yes, a real key that was not huge and cost a small fortune if you mislaid it (one lady did and had to pay up!) we headed for our room.


We were guided towards the lifts once we walked through a fair bit of the hotel and a smiling young lady help the lift, pressed the button and sent us on our way. Everyone at the hotel was charming and helpful at all times everywhere in the hotel from the reception desk through to all the restaurants.


The Hotel New Otani was built in the early 1960s, when the Japanese government needed accommodation to host an estimated 30,000 visitors for the Tokyo Olympic Games. Yonetaro Otani, agreed to build the finest hotel in the Orient on land he owned in Kioicho near the Imperial Palace, and this is what he built and the hotel opened in 1964. This means it is actually ifty years old but didn’t seem that way at all.


Our room was a standard twin and the most basic offered by the hotel. It costs rack rate on the web 36,000 JY ( remember 150 JY per £1 ) per night for two people. Not sure if that includes breakfast or not. I suspect that Riviera paid a lot less as they use the hotel for all their groups and there were three at all times in the hotel while we were there so around 150 people every night from Riviera.

A suite would cost you around 85,000 JY per night. This was not a cheap hotel as you can see.

We were very lucky in that we had a room at the end of a corridor on the curved end of the tower overlooking the Japanese garden with a view of Tokyo beyond. It was a very good sized room and elegantly decorated in black and silver.

There were two very large single beds with fresh white sheets, changed daily ( including the duvet inside!) and a nice bolster cushion in turquoise and black and silver on the bed. The curtains were also a mixture of a deep dark silver, black and then a pelmet of the same plus a deep red . It looked really classy. On one wall there was a section of Japanese style black patterned wallpaper in black and pearl in a bamboo pattern.

The beds were really comfortable and I did spend rather longer in mine than most as I got food poisoning on my second day and as a result spent a lot of time in the room for 36 hours!!

There was a TV which needless to say had mainly Japanese channels but BB world news was available.

There was a mini bar offering the usual expensive options but they gave us two bottles of water every day at no extra charge. The tap water is safe to drink though so we drank both.

Wifi was free and pretty fast too which was good.
We had two comfortable chairs and a small table near the window where we sat at night admiring the view of the sunset over Tokyo. There was a chair and desk unit with the TV, mini bar, fridge , coffee and green tea ( no milk just coffee creamer and sugar) , kettle and two big drawers .

Every hotel in Japan that we stayed in let us two Yakutas (light cotton kimonos ) but this hotel also had two white fluffy towel bath robes as well. The Yakutas were changed daily while the bath robes lasted our stay.

We had a large wardrobes with about ten hangers, a safe with coded lock was within the wardrobe but the door opened towards us sideways so it was quite a challenge to see the code to set it! A shelf above the hanging area was good for more storage. A folding suitcase stand was also in the wardrobe and there was a carpeted shelf on the desk unit which also could be used to hold a case too.

The room was nice and light and airy and di have pretty good lighting too with reading lights for both beds and a central bedside table with a clock integrated facing the room so not easy to see from the bed!

You could set the wake up call from the room using the phone and didn’t have to request it in person which was useful.


This was not a bad size and has a shower over the bath. The bath was quite a good size and the shower also quite good. A shower curtain and not a screen was used as the Japanese do like their baths too.

The sink was set in a unit with a work top area and there were lots of toiletries etc left for us. We had shampoo, conditioner and body wash, two toothbrushes, two folding hair brushes, two razors. A folding hair dryer was on the shelf but no plug outlet in the bathroom not anywhere near any of the mirrors in the room which was annoying for me.

The toilet was the most amazing contraption ever and in fact we had these in every hotel and in many public toilets too.

Firstly it was huge and you could choose from many options such as heated toilet seat, various bidet options which we didn’t dare try in case we got a nasty surprise. It was ran trickling water as you sat on the seat to perform to cover any embarrassing noises and maybe to encourage you to wee, who knows? I found it rather disconcerting personally.


We were on a bed and breakfast basis so the only meal we ate in the hotel was breakfast as food in the hotel was very expensive. There were many restaurants to choose from for eating other meals but for breakfast we could choose from three.

Every one of the three was busy and if you had to be ready by a specific time then it paid to get there as the restaurant opened as otherwise you had to queue while waiting for others to finish their breakfast. There was a queue as it opened but at least you knew you would be in as it opened and would not have to wait for others to breakfast first.


This was the largest of the places serving breakfast and also the one that opened earliest at 6 am. We found this had the most choice of different foods for breakfast, in fact so much it was rather overwhelming and the Japanese stuff was distinctly different and I didn’t find it that tempting. I had a good look but the smell of fishiness and so on was a bit off putting first thing in the morning.

In total there were around 170 items on offer in this restaurant from the fresh fruit and yoghurt followed by the Japanese version of granola which was my choice through to all items on an English cooked breakfast, the Continental cold meats and cheeses, baked stuff and then all the Chinese and Japanese stuff from rice porridge, noodles, and many other weird and not so wonderful items as well.

The room was pleasant and light and the tables far enough apart to mean you were not on top of others. Tea and coffee was waiter served at your table and you could have as much as you wanted.

Outside this café was a bakery selling cakes and baked goods. When I was sick my husband bought a sausage roll from here for £6 as his meal!! It was not that big either.


This was my favourite place for breakfast as it had windows all along one side overlooking the beautiful Japanese gardens. We had a couple of breakfasts here and managed to sit by the window both days.

The food choice for us was just as good but there were not quite so many options beyond our choices. The cost of the buffet breakfast in here was 3,300 JY and 150 JY equates to £1 just to give you an idea of price. Fortunately we had vouchers as part of our tour deal.

Tea and coffee was again served at the table and again you could ask for more if you wanted.

This place seemed even more open and light with the windows all along the side and the other parallel side was also open to the wide corridor joining the two hotel towers. The breakfast here began at 7 am and they also served lunches and posh afternoon teas at huge prices too.


Breakfast here began at 7 am and was the same price as the other restaurants. I didn’t have breakfast the day I was ill so had a spare voucher which we gave away on our last day to someone who didn’t have a voucher and was going to be paying. He was very grateful!

The choice of food here was more limited but in truth all that we wanted was available, fruit was a little sparser and fruit juice limited to a couple fewer choices but apart from that we had all we would have chosen anyway.

The view from here is great as it is on the 40th floor and windows all around the restaurant which was three sides of windows in a rounded room. Being early birds we managed to get a table by a window so could enjoy the view while eating. Once again coffee and tea was served to your table like the other restaurants here.


This was beautiful and guests could wander around the gardens, look at the Koi carp, take endless photos on the bridges and admire the waterfall. It was quite a large garden so it made a nice little walk. The garden was part of a former royal palace and was over 400 years old, the hotel was built well after the garden.

In the garden area there was a small chapel and a couple of restaurants. One was a teppenyaki place, SEKISHIN-TEI and an evening meal there cost 18,000 JY and up. Needless to say we just looked in there and didn’t eat.


The sushi place in the hotel worked out at around £60 plus per person. So when I say it was expensive you can see what I mean. We went out of the hotel and walked across a couple of streets to an area that was full of other options that were a bit cheaper. Our sushi meal cost around £30 with a couple of drinks each which was much more manageable.

The hotel had a huge number of restaurants from pizza places to cafes and every type of restaurant you might imagine. There are 38 places to eat in total in the complex. And around 3,000 people can be accommodated in restaurants in the complex.
There were also exclusive shops in various places around the hotel, some along the passageway between the two towers and many more on floors below. All offering items that only the very wealthy could afford and to be truthful nothing tempted me.

There is parking for around 750 cars and accommodation for around 4,500 people in rooms in the hotel.

As well as the Japanese garden, there is a rose garden, a tea house, an outdoor swimming pool which was empty when we were there and being renovated maybe. There is a business center, the shopping arcade with various shops, a members-only sports club as well as The Golden Spa New Otani, beauty salon, hair dresser, beauty parlour, photo studio, nursery, dentist, clinic, post office, cash dispenser, flower shop, travel agency, laundry service, shoe shine service, and the garden chapel( offering Sunday services.

This hotel is number 11 on TripAdvisor and I suspect that it maybe the price and possibly the location that brings it that low as it is pretty darned good otherwise. It is in a more outer business area of Tokyo but having said that the metro links from here could take you quickly to any part of the city and as far as we could see thee was not one main central area that was a must to be near so as the metro was not really that expensive it seemed a pretty good location to me. There were plenty of shops and eateries a very easy walk away too.


Yes the hotel is really very nice indeed. Beautifully clean. I couldn’t believe they took all the bedding away after every night, not very eco but there was no option for please only change when we leave. They must have had a mountain of laundry each day.

The location may not suit all but the metro links were so easy from here. There were plenty of eateries outside the hotel that were more affordable and also quite a varied choice too so from our point of view it was a very pleasant place to stay.

Thanks for reading.
23rd April 2016

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Comments on this review

  • Secre published 26/04/2016
    And the upgrade!!!
  • LiveMusicLoverLyn published 25/04/2016
  • euphie published 25/04/2016
    e :o)
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Product Information : New Otani Garden Tower, Tokyo

Manufacturer's product description

The Hotel New Otani is an urban hotel in a quiet area away from the bustling city center surrounded by a 10 acre Japanese garden dating back to the 16th century. The Main and the Tower buildings provide world class services to business executives. The Garden Court features both state-of-the- art office functions and amenities.

Product Details

Long Name: New Otani Garden Tower

Type: Hotel

Address: 4-1 Kioi-Cho Chiyoda-Ku, Tokyo, 102-8578, Japan

Street: 4-1 Kioi-Cho Chiyoda-Ku

City: Tokyo

Country: Japan

Post Code: 102-8578

Continent: Asia


Listed on Ciao since: 02/12/2009