Nitrotek.co.uk

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Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasnít worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there support team, emailed them and advised of ... Read review

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1-5 of 72 reviews Show all reviews Show most helpful reviews first Newest first

 

Dire Customer Service, dodgy returns policy

AdvantagesNone

DisadvantagesAwful customer service, Ilegal T & Cs, failure to adhere to consumer legislation

"Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasnít worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there support team, emailed them and advised of the issue, they refused my exchange\return. I have been emailing via their online ticketing system for the last 3 weeks to get RMA details to get the product returned ..." Read review
20.06.2014

Ciao members have rated this review on average: helpful

Nitrotek - Don't Deal With Them!!!

AdvantagesNone

DisadvantagesNo Customer Service; Illegal Ts & Cs.

"Nitrotek will sell you RC models from reputable manufacturers. But don't expect Nitrotek to help you if the model doesn't work out of the box. Their get-out clause is that it's up to you to spot any problems and you've agreed to that as part of the purchase Ts & Cs. That is a clear infringement of the buyer's statutory rights. In other words - IT's ILLEGAL. But they probably expect that most people can't be bothered or don't know how to do anything ..." Read review
17.01.2014

Ciao members have rated this review on average: helpful

Community Level 1gavinpritc...

gavinpritchards

Avoid Dreadful Service And Illegal Returns Policy

AdvantagesAbsolutely nothing

DisadvantagesUse this site instead of burning money - you get abuse and hassle as well as total loss

"I ordered a helicopter from these people - not particularly cheap and not a particularly fantastic website. However the real problem is their returns policy. The goods they shipped were faulty. The first time I flew it, the electronics fried in a cloud of smoke, the battery exploded and the thing went to ground. However whilst they admitted the goods were faulty, they refused to refund saying that I should have checked it first. It's like buying a ..." Read review
17.03.2009

Ciao members have rated this review on average: helpful

Community Level 1ItsMarky435

ItsMarky435

Acme Condor Pro - Read before entering thier website.

Advantagesadmire a non working car! IF THEY SEND IT. 5 star reviews on website i made by them!

Disadvantagestake your money and run, rubbish support IF they answer your call, 3 month gurantee!!!

"I brought from this company and i regret it. The support before you buy the model is really good, they help you choose the right one for you and tell you all you *need* to know about nitro models. I decided to purchase the model *Acme Condor Pro*, at the time was priced at £179.99. I thought this was very reasonable for what is was around August 2009. As soon as it was delivered the engine was impossible to start, the fuel had leaked all ..." Read review
12.08.2010

Ciao members have rated this review on average: helpful

Terrible customer service

AdvantagesWeb site is good

DisadvantagesAfter sales is terrible. I feel ripped off.

"£60 helicopter arrived with fault. Only way to contact is through a 'service ticket' web site - no number to call. Sales line won't put you through. Sent instructions to me saying *I* should fix it! When told them it was still faulty, they got me to take photos of it before they would take it back. When they got it, they said it had been used (it hadn't - only to find the fault) so they wouldn't refund. Then they said it was working fine but they ..." Read review
04.03.2013

Ciao members have rated this review on average: helpful

Show all 72 reviews

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Product Information for "Nitrotek.co.uk" »

Product details

Domain Extension .co.uk
Type Family & Baby

Ciao

Listed on Ciao since 18/04/2008

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(*) Reviews by Ciao members


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