Norbreck Castle Hotel, Blackpool

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Norbreck Castle Hotel, Blackpool

Norbreck Castle Hotel is perfectly located for holidays, short breaks and weekend visits to Blackpool. The hotel hosts 480 en-suite bedrooms, many wit...

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53% positive

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Review of "Norbreck Castle Hotel, Blackpool"

published 13/09/2006 | sbodecott
Member since : 13/09/2006
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro Being able to warn potential inmates to avoid the place!
Cons Having wasted an hour of our holiday there
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"Avoid like the plague!"

We made the terrible mistake of not reading the (mostly) accurate disparaging reviews of this awful hotel and booking a 3 night stay there at the last minute.

Once we had waited an hour for the check-in queue to die down we were allocated a room right next to the extractor fans of the attached bar. When we asked for a replacement the next room was also next to hotel aircon fans (with the place being almost full we must have been given the "in desperation" rooms!). We told them the place isn't what he'd hoped for and were initially only given a refund for the second and third nights, the first being non-refundable. However Wor Lass being of no-nonsense Yorkshire stock insisted on seeing the manager and they caved and gave a full refund (he wouldn't come out).

Other guests we spoke to were having a horrible time - banging pipes, people shouting to each other at 4am from rooms either side of them (honestly, we can't make this stuff up!), yet Reception were doggedly telling guests they were not receiving complaints. We felt very sorry for the mostly elderly clientele who deserve better than this run-down place, which must have been a plush and desirable place to stay at one time. Now it feels sad and neglected and in desperate need of a refurb.

Do yourselves a favour and listen to the majority of reviews here and elsewhere, and find somewhere nicer to stay. A small Guest House will be a similar price if not cheaper than you'll experience a much higher standard of comfort. (I'm not a B&B owner by the way, coming from Leeds!). Wherever you stay have a lovely time in Blackpool, it's grand!

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Comments on this review

  • DoubleFantasy11 published 14/09/2006
    The manager didn't even come out?! That's terrible! Sounds like it was a good job you got away quickly. Don't they even care about their customers and how they treat them? It sounds really disrespectful. Leigh :-)
  • wingnut888 published 14/09/2006
    Hi and welcome to ciao. Good work on the review
  • salem_witch published 13/09/2006
    Oh dear that doesn't sound good. Welcome to Ciao, I hope you enjoy it here more than your stay there!
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Product Information : Norbreck Castle Hotel, Blackpool

Manufacturer's product description

Norbreck Castle Hotel is perfectly located for holidays, short breaks and weekend visits to Blackpool. The hotel hosts 480 en-suite bedrooms, many with sea views and provides a set menu in the main restaurant and bar. The Norbreck Castle is an ideal family hotel providing plenty of entertainment for children. The exclusive 36-seater hotel cinema plays a number of children's films and cartoons.

Product Details

Rating: 2 Stars

Rooms: 400

Type: Hotel

Address: Queens Promenade, Blackpool, Lancashire, FY2 9AA

City: Blackpool

Country: England

County: Lancashire

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Listed on Ciao since: 23/08/2003