Norbreck Castle Hotel, Blackpool

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Norbreck Castle Hotel, Blackpool

Norbreck Castle Hotel is perfectly located for holidays, short breaks and weekend visits to Blackpool. The hotel hosts 480 en-suite bedrooms, many wit...

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Review of "Norbreck Castle Hotel, Blackpool"

published 18/06/2009 | Joe-Collins91
Member since : 17/04/2009
Reviews : 38
Members who trust : 1
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Satisfactory
Pro Looks great from the outside
Cons Everything on the inside
very helpful

"Proof That Bigger Doesn't Necesarily Mean Better"

Have you ever flicked through a holiday brochure and found that some of the hotels catch your eye more than others? Of course you have. That's what advertising (or in this case false advertising) is all about. Most hotels and b&b's in places like Blackpool especially will trip over each other to shove their awards cabinets in your face. The fact of the matter is that these days resorts like Blackpool are infested with younger people- families, teenagers, hen parties etc and in an odd turn of events it is actually the cheaper less branded hotels that are the busiest. This isn't necessarily a bad thing, but it means that places like Norbreck Castle Hotel need to come across as even more attractive if they want to woo a percentage of Blackpools intake, and by making the prices as a cheap as possible in such a respect. It is this reason why I am so inclined to kick this place.

On a positive note, you may be forgiven for saying that Norbreck Castle Hotel is relatively cheap for a large hotel (just cross the road and have a gander at how much the Hilton want to charge you and you will see what I mean) and from the outside the hotel certainly looks attractive and grand (well from a distance anyways) but as my title suggests- bigger doesn't always mean better which will become apparent once you have checked in and received your keys.
I have a fussy family and without trying to come across as shallow regarding the other places to stay in Blackpool we wanted a place that would be as enjoyable to stay in than the actual resort activities themselves (to be honest after the experience we had here I will be staying in the cheaper hotels should I stay in Blackpool again) and so we were happy to hand over the £65 asking fee (pppn) for a weekend (two nights.)

Upon reaching the hotel we were all taken by the castle-style architechture. Its quite a pull in itself and may trick you into thinking you are in for a relatively enjoyable experience. No such luck. Anyways after piling up our luggage into the holding area we went to the reception to collect the keys to our rooms. Sorry campers- this is where it all starts to go wrong! Whilst the front of the hotel is admittedly pretty there really isn't too much to give you the same wonderful impression from when you were outside gawping at the castle designs. Its a lukewarm reception in terms of 'what 'lies' inside' (yes that was a play on words, clever huh?) Keeping to the theme of medieval however the staff on the reception/check in point could well be honored for being the slowest to ever work in a hotel and this is not an understatement. After twenty minutes fussing over keys we eventually got to the point where we could check in (at 5pm in the evening) but this was something we soon came to regret. If you thought the reception area was lacklustre then you may have to hold your tongue when you approach the interior areas of the hotel (mainly the hallways, stairs, lifts, bedrooms etc.) With limited decoration the whole hotel seems dull and uninteresting (which is such a shame when you come to think how much money must have been splashed out on designing the outside of the building) and it is a very very standard affair. Those who were expecting a fancy lar-dee-dar humble abode will have by now been given a rude awakening but its about to get a whole lot worse. The bedrooms themselves could very easily be compared to a council flat in the Stanley Park area of Blackpool. I'm not kidding- the rooms are awful. The bed linen is ancient, the curtains are ancient, the bathrooms need desperate renovation (slow running constantly cold taps, dirty toilet seats) the windows are ancient, the facilities are ancient (and dangerous!) I could go on. The rooms are also bog standard in terms of decoration- again I feel cheated considering how the hotel is so enticing from the outside. The staff are pretty unhelpful and seem to get lost themselves when trying to direct you through the maze of rooms. The dining area is admittedly better than other areas in the hotel but with food arriving 45 minutes late and sky high prices I find it hard to rave about when any half decent hotel can serve up some gorgeous grub for half of the time and none of the price (ooh so Northern!)

Confused staff, slow service, dirty ancient rooms, likelyhood to get lost finding room. It all adds up to two stars really doesn't it. Whilst not appauling in terms of standards I feel too cheated by this place to reccomend it to anyone. Its obvious that so much went into designing the exterior of the hotel that when it came the most important part minds went blank- and so did rooms. Its a shame really that some of Blackpools most boastful hotels happen to be the most disappointing. £200 for 3 of us for 2 nights. It could have been £70 in a half decent hotel and the experience would probably have been much better. Pitiful...

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Comments on this review

  • SusanLesley published 18/06/2009
    We won a free night here a few years ago and it was dire. there were loose wires in the bathroom, the bedroom was scruffy, the dining room was more like how Butlins used to be, the corridors all smelled terrible - I would never go there again even if it was free!!!! Susan
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Product Information : Norbreck Castle Hotel, Blackpool

Manufacturer's product description

Norbreck Castle Hotel is perfectly located for holidays, short breaks and weekend visits to Blackpool. The hotel hosts 480 en-suite bedrooms, many with sea views and provides a set menu in the main restaurant and bar. The Norbreck Castle is an ideal family hotel providing plenty of entertainment for children. The exclusive 36-seater hotel cinema plays a number of children's films and cartoons.

Product Details

Rating: 2 Stars

Rooms: 400

Type: Hotel

Address: Queens Promenade, Blackpool, Lancashire, FY2 9AA

City: Blackpool

Country: England

County: Lancashire

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Listed on Ciao since: 23/08/2003