Norfrost AC2000 > Reviews (1)

I had been using Hotpoint twintubs for years and years but they stopped doing them and a Norfrost was the only one I could find in December 2002 when the last one gave up the ghost.

I bought it in December 2002 and also bought the insurance policy for it - just as well as it turned out.

The wash part broke down while it was still in its 12 months warranty period and that was fairly easily fixed.

Then it broke down again in June 2004. After that it was a catalogue of frustration. I kept ringing up to find out how long it would be and getting different answers every time.

Miller Brothers, from whom I had bought it, 'lent' me an automatic machine while the twintub was being repaired and said they'd buy it back from me at the price I'd paid for it when I got my twintub back, repaired and in full working order.

However, by September I still hadn't got it back. By then I had contacted the warranty company, the company doing the repair, the middlemen from whom they were getting the spares, and Norfrost's Scottish office.

I kept being told that the parts had been ordered but when I checked with Norfrost they hadn't! And then, when they had there was a delay in getting the parts ...

Eventually they decided that it wasn't worth repairing and Norfrost were stopping selling this model anyway ... So I've kept the 'lent' automatic machine!