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I use Norton every day at work, and I have to say it's one of the worst and most enfuriating computer programmes I've ever used! Exageration? No. I've waisted precious hours of my life trying to get Norton to actually do a scan, or finish a scan, or have any kind of meaningful dialogue with me.
What makes it even more annoying is that I'm totally blind, and I find that there are other products out there which are much more accessible for me, and work with my screen-reader software. AVG Antivirus is fine, and I know there are others. But Norton has a big thumbs down from me. I'm not normally one who will moan and groan about software, and I can normally see the good as well as the bad. But Norton has given me nothing but problems from the very first.
I have friends who have sight, and they also have problems with Norton. Once they've installed it some of them have real problems uninstalling it. I know two people who specialise in IT, and they won't use Norton at all.
If you are a home user there are free antivirus programmes on the net which are just as good. Do a google search for free antivirus and antispieware programmes and you'll be plesently surprised.