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My experience with Norton Antivirus has been great! It was very easy to install and when my subscription was getting ready to expire it reminded me that I needed to renew and I was able to download it from the internet. I dont have to do anything myself to protect my computer. Norton does it all. It scans on its own and checks websites that I visit and lets me know if there are any threats. Nortons also blocks popups and spam better than any other antivirus product I have used. I have never had to use customer support. Any questions that I had were answered on their website. I would recommend this product because it is so simple to use and it completely takes care of its self and protects your computer.