I've only just started taking part in surveys and writing reviews so please be gentle and tell me if...
I've only just started taking part in surveys and writing reviews so please be gentle and tell me if i'm doing anything wrong!!
Member since:13.10.2005
Reviews:13
Members who trust:1
From what I have heard, most people have a satisfactory experience of Norton, however for me it was a complete nightmare.
It is reasonably priced, as I'm a great believer in you get what you pay for and it's the most trusted name around. I'd checked the system requirements and was told by the salesman in Currys that it's idiot proof to install.
I have a laptop and so i went straight home and tried to install it. The initial installation was fine, very easy to follow the instructions and seemed to work straight away. The problems came when it came to activating the product.
For some unknown reason, it refused to connect to the Symantec server. I'd read the manual which was very helpful, and followed the steps (checking for parental
controls etc) but to no avail.
In the end, I decided to call their helpdesk which was infuriating to say the least. All i can say is if you need to phone them be prepared for a long wait. There is a local rate number if you're calling from a mobile, which is great, but I was sat on the phone on hold waiting to speak to an operator for almost an hour before i gave up, and being constantly told not to hang up by a pre-recorded message because calls are answered in the order they're recieved and it would increase my wait time if i did.
I ended up taking it back to currys and explaining my problem. they tried to get through on the phone as well, and they ended up hanging up because i was there for almost 45 minutes!
The next day, I phoned again and after an hour I got through to an operator who took my details etc, and then put me on hold again for 25 minutes to speak to a technician. In the end the problem was solved, and it was up and running. It did a full scan of my computer with no problems, except for a couple of tracing cookies which it dealt with.
The next day however, I couldnt get into my laptop at all. After I'd enter my password it would freeze. It turned out that the laptop would only get past the log in stage with the norton disc in the computer, which is ridiculous. With the disc it would go to the desktop and freeze befoe all of the icons could load up. This was on a saturday and i'd been trying to get into my laptop since roughly 11am. Again, I decided to call Norton, and again, I was on hold for over an hour before i even got through to the first operator. In the end, it took two hours for a technician to come through and connect to my laptop via safe mode. I'd decided to continue the conversation via the IM screen to save my phone bill, as he had to run a diagnostic scan, and he assured me that he would call me back if we got disconnected. He ran the scan, but it brought up the same tracing cookies that it supposedly dealt with the day before! To make matters worse, the operator seemed to have disappeared and then it was saying that he'd ended the chat session.
I waited a good hour and half with no phone call. It was now around 4pm and i was getting more and more irritated. Eventully i called back and after only a half hour wait this time, i was put through to an operator and then put on hold again. For the whole time i was on hold, i was half watching 'into the wild' on sky premier and the film had finished before i got through to someone. that film is almost 3 hours long. I was reconnected on my laptop to a different operator. He uninstalled the program and then told me i had to restart the laptop but that i would automatically reconnect to their server to continue the conversation.
Needless to say this didnt happen and at around 8pm, after having all of my saturday wasted i disconnected.
It's extremely frustrating because I cant even refund the thing because it's been used, so I've had to give it away to someone else and hope they get better luck out of it. Plus i've had to shell out for another anti virus system.
I'm sure Norton works well for most people, but for me the experience was a nightmare from start to finish, and I wont be buying Norton again, mainly due to the fact that their customer service left a lot to be desired and i got no where at all.
Use with caution!
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What an ordeal - as an IT engineer, I know Norton Anti-Virus was a quality product long ago but has deteriorated over the years into a pretty poor product that causes problems and slows everyone's PC to a crawl, but I've never heard of this happening! Norton comes pre-installed on many new PCs, and everyone I know complains of how slow their new PC is until I advise them to uninstall Norton! Some products to try instead are AVG or Kaspersky for anti-virus, and Spybot and AdAware (both of which are free) for spyware.
Norton Internet Security 2009 is fast comprehensive andup-to-the-minute protection ... more
against online threats. It safeguardsyour computer your identity and your home network without slowingyou down. Completely reengineered it sets a new standard for ...
Postage & Packaging: free Super Saver Delivery Availability: Usually dispatched within 1-2 business days...
Fast, light, and comprehensive security Rapid pulse updates for up to the minute ... more
protection. Delivered every 5 to 15 minutes for up to the minute protection against new threats. Intelligence-driven technology for faster, fewer, shorter scans. By lev...
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Stay protected from the latest online threats. Norton Internet Security 2008 runs quietly ... more
in the background to detect and block today's complex threats and to protect your identity when you buy, bank, or browse online. The friendly and efficient produc...
Postage & Packaging: free Super Saver Delivery Availability: Usually dispatched within 1-2 business days...
Advantages: It is good in detecting viruses, cleaning and deleting virus.Moreover, it is very easy to install Disadvantages: In my opinion,it makes the PC slower,so it is better for those who own good performance computers
Advantages: It is good in detecting viruses, cleaning and deleting virus.Moreover, it is very easy to install Disadvantages: In my opinion,it makes the PC slower,so it is better for those who own good performance computers
Jan 24th, 2009
very helpful by (100%):
