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Norwich Union (CGNU)

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Reviews - Norwich Union (CGNU)

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Excellent

“Protecting my manhood”

published 22/01/2008

Simple to arrange and good claims handling

Need to specify your contents amount

Norwich Union are one of the biggest, if not the biggest home insurers, I have not reviewed an insurance company before, maybe it is because making a review on insurance interesting is nigh on impossible which it probably is, after all insurance is what actuaries do when they need a thrill...

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Not for me

“Beware of the Cover you have”

published 25/01/2003

Pretty Stationary

Pretty Crap Service

I had a rather sorry tale to tell of my experience with this firm. I took out Home Contents ins with CGNU when I got my mortgage with Cheltenham & Gloucester. I never realy thought about it as I had never had insureance before. The premiums were taken and that was it. We had a full survey done...

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Excellent

No more extended warranties. Cheaper.

Doesn't provide replacement husband/children!

This time 2 years ago (roughly) I was standing in Currys, looking to replace my fridge freezer which had bitten the dust that morning, along with half a cow and other delights which had defrosted into a big pile of goo onto my kitchen lino. I was highly emotional at my loss (Of the freezer, not...

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Good

One of the leading home insurers

Refuses to pay up for valid claims

ORIGINALLY WRITTEN April 2001 I do not know too much about home insurance. At university I signed up with Harrison Willis insurers. I made a claim in my 3rd year when my room in the hall of residence was broken into and items stolen. The claim was settled quite quickly but the whole process of...

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Excellent

The cheapest by far, fast, efficient, friendly.

The wait on the claimline.

I am writing this opinion in a state of shock, not at how useless and slow this company is, (which is the usual scenario), but how fast, efficient and friendly they are. I have had my buildings and contents insurance with NU Direct for the past couple of years. I shopped around a little and found...

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Satisfactory

“Claims Service”

published 18/08/2001

Freephone claims/telephone reporting

Customer Service

Having been insured with CGU for many years, when it was time for renewal my documentation came through from NU direct. The price was right so enough said. On monday I found out my bike had been stolen over the weekend. I checked my policy to find that it said it wasn't covered, I checked my old...

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Super

“Good Deal with Direct”

published 29/08/2000

great price contents cover

Mail shots are forever dropping through my letter box offering the best deals on this and that, usually they are filed in the bin. Recently, just as my home contents insurance renewal arrived so did a flyer from Norwich Union Direct. With an '0800' number I had nothing to lose so I phoned up to...

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Super

“Great deal first time round”

published 25/02/2001

Great service

I called Norwich Union Direct, following receipt of a mailshot (they do work!). I shop around every year for contents and buildings insurance, and had not used Norwich Union before. The call agent was very helpful and efficient and I was pleasantly surprised to findout they were ~20% cheaper than...

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Good

Excellent company. Pay on time no quibble.

The 50%+ increase in premiums over two years.

We had a burglary about two years ago and this year a lightning strike (yes, I know surge protectors etc) wiped out my mother board, fax and home highway set up. When I first joined Norwich Union Direct they offerd me buildings & contents insurance for about £40 per month. Around this time they...

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Good

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To tell you the truth we did not always have our home insured, but when my Mum bought a new home, it was the first time we decided to have it insured, after all you never know what could happen, and you don’t want to take a risk. My mum’s friends has always had her home insured with...

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Not for me

None

Wait until you need to make a claim !!!!!!!!!

Each employee blames the other and passes responsibilty in a never ending loop so you always end up back with the person promising resolution but never being able to deliver. Would appear to rely heavily on call centres with people not motivated to deliver customer satisfaction in many instances...

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Super

“Water, Water everywhere”

published 19/06/2003

quick, helpfull and cheap

wait and see

Picture this......After returning from a fantastic holiday, I had finally managed to sort out all my washing 2 Adults 3 Kids no make that 1 Adult 3 kids and a husband , anyway got the first load on, great pop to local Supermarket to get the essentials to return home about an hour later, now this...

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Not for me

published 24/09/2007

We suffered a serious flood in May 2006, we have still not returned home as Norwich Union have not paid the builders for work carried out so far, (the builders are obviously all too familiar in dealing with insurance companies). We have been threatened twice with eviction from our temporary home due to the rent not being paid for 5 months (only when threatened with going to the press did the cheque suddenly arrive). Please avoid this company like the plague, they make it too easy to take your money and far too difficult to make a claim.

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