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Norwich Union (CGNU)

Norwich Union (CGNU)

Norwich Union are one of the biggest, if not the biggest home insurers, I have not reviewed an insurance company before, maybe it is because making a review on insurance interesting is nigh on impossible which it probably is, after all insurance is what actuaries do when they need a thrill. ... Read review

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Reviews of Norwich Union (CGNU) »

1-5 of 12 reviews of Norwich Union (CGNU) Show all reviews

Protecting my manhood

Advantages: Simple to arrange and good claims handling
Disadvantages: Need to specify your contents amount

Norwich Union are one of the biggest, if not the biggest home insurers, I have not reviewed an insurance company before, maybe it is because making a review on insurance interesting is nigh on impossible which it probably is, after all insurance is what actuaries do when they need a thrill. However it is an important product insurance, as in effect by having a buildings and contents policy with them I am in fact quite literally insuring my assets. ...
.../> I have been with Norwich Union now for two years and I feel it is difficult to fully review an insurance company until you have had reason to make a claim; you also need to have experienced the renewal process and also some contact with their pre and post sale customer services centre.

When I took out my policy it was because my long standing insurer and former employer had messed up so I was looking for someone who could arrange ... more

atticusuk 22.01.2008 (22.01.2008)
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Review of Norwich Union (CGNU)

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Thou shalt not dare make a claim

Advantages: One of the leading home insurers
Disadvantages: Refuses to pay up for valid claims

...this policy has been with Norwich Union Direct. I have yet to make a claim, touch wood. Well, what is covered by the policy? CONTENTS. This includes the following: Total valuables, single article, personal money, contents in garden, contents in garage, contents in other outbuildings, replacement locks, food in deep freezer, loss of heating fuel/metered water and cost of alternative accommodation. LEGAL SERVICES. This covers legal costs and court ...
...a home insurance policy with Norwich Union Direct then you get a small percentage discount towards your car insurance premium. I am not sure how Norwich Union Direct compares with other home insurers. Many financial articles recommend the use of an insurance broker. Others recommend using the internet for quotes. I did use www.screentrade.co.uk for car insurance quotes but the wide range of quotes given did not impress me. Some organisations such ...

mrpaella 27.04.2001 (13.07.2002) · Read full review
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The fastest insurance claim - EVER

Advantages: The cheapest by far, fast, efficient, friendly.
Disadvantages: The wait on the claimline.

I am writing this opinion in a state of shock, not at how useless and slow this company is, (which is the usual scenario), but how fast, efficient and friendly they are. I have had my buildings and contents insurance with NU Direct for the past couple of years. I shopped around a little and found them to be the cheapest for the level of cover I need (£32 per month for a 4 bedroomed house). I have had insurance claims in the past which all seem to ...
...theft or loss), request a claim form, fill in with crime number, send off, wait arounds six weeks. Then you will recieve either a replacement or cash value of items claimed. Pretty straightforward, although 6 weeks is not to fast it's a reasonable amount of time to wait. Enter NU Direct and a plonker of a husband who managed to lose his wallet containing £200.00 the other day. After bashing him around the head a few times with a vacuum cleaner, he ...

Cheekychicken 22.10.2001 (29.03.2002) · Read full review
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Better than extended warranties

Advantages: No more extended warranties. Cheaper.
Disadvantages: Doesn't provide replacement husband/children!

...new shiny equipment, I gave Norwich Union a call. (I thought they only did car insurance, but there you go.) The nice lady on the end of the phone told me it would be £8.95 a month to cover all the stuff in the house (apart from the computer unfortunately) and that I could pay by direct debit. Sounds good, I thought, gave her my details and the policy arrived the next day. Like everyone does with important documentation, I put it in a “safe” ...
...to do???” I remembered the Norwich Union Policy, and went to the freezer. You may think I am off my trolley, but they give you a handy fridge magnet with their number no in case you lose your policy documents. Me lose them? Never. Anyway, I called them and they got all the details up from my name and address. The young lady on the end of the phone took a few details about the TV and said an engineer would be with me tomorrow, and he would call ...

inani 11.09.2002 · Read full review
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Beware of the Cover you have

Advantages: Pretty Stationary
Disadvantages: Pretty Crap Service

I had a rather sorry tale to tell of my experience with this firm. I took out Home Contents ins with CGNU when I got my mortgage with Cheltenham & Gloucester. I never realy thought about it as I had never had insureance before. The premiums were taken and that was it. We had a full survey done and moved into a problem free house, or so we thought. The time came to claim, it was about 6 months after moving into our home and was for a blocked toilet ...
...we had to fix asap. it cost us £600 approx with Dyno-Rod (who were very good). CGNU sent an assesor out to see the damage after repairs had been carried out. It then seemed to stop. I chased CGNU about a month or so later who advised they were waiting for the report from the assessment to come through, they did however give me the number for the assessor. I chased this guy for approx 2 months, he was apparantly busy with flood claims at the time ...

Charliebuoy 25.01.2003 · Read full review
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Claims Service

Advantages: Freephone claims/telephone reporting
Disadvantages: Customer Service

...was filled with messages from Norwich Union saying that had called to take details of the claim. However these were all timed during the morning. My requests for manager call backs did nothing to help as these also rang during the day ignoring my specific requests. I eventually managed to speak to an operator on thursday who was very helpful but told me for my replacement £200 bike I would have to pay £75 for the excess and wear and tear. All the ...
...have had to take taxis to work at £12 per day so so far it had cost me £50. I explained this and I was told it would be referred to a manager and someone would call me back friday between 6 and 6.30. At 7 I received an answerphone message saying they had processed a cheque for £129. There was no mention of the payment for the accessories on the bike and no name of the person leaving the message. Suffice to say I am not impressed with their service ...

sallyjbooth 18.08.2001 · Read full review
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Delia loves Norwich

Advantages: One of the cheapest quotes
Disadvantages: Favours new customers over existing ones

. Abbey National: The telephone quote came to £591.91. I tried Abbey National because of shareholder mailings. Again the literature promised competitive quotes. Daewoo Direct (Corinthian): The telephone quote came to £615. I explained to the lady that being a Daewoo customer I expected the lowest quote. But I got the most expensive quote of all. I do feel let down by Daewoo Direct. Norwich Union Direct: The renewal letter gave a quote of £343. This was the cheapest of all the quotes bar Admiral. The lady I spoke to from customer services was quite unfriendly and wanted to end the conversation as soon as possible. Even though I was renewed my policy with Norwich Union Direct she did not sound very happy. As a shareholder of CGNU, which owns Norwich Union, I was appalled at the poor customer service. But the motor insurance premium was ...

mrpaella 13.12.2000 (02.01.2002) · Read full review
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Review of Norwich Union (CGNU)

How many more takeovers??

Advantages: Good companies
Disadvantages: Disregard for the brokers

CGNU - an amalgamation of Commercial Union, General Accident, London & Edinburgh and Norwich Union to name but a few. What's going on, there appear to be fewer and fewer insurance companies to choose from these days. All of the major companies are taking over the smaller companies, are we going to be left with one major insurer? If so what will happen to the good old high street Insurance Broker?? There will be no insurance companies left for them to offer, so therefore they will no doubt go. So many insurance companies seem to be amalgamating i.e. Bishopsgate and Northern Star have become Fortis. Zurich have taken over Eagle Star. etc etc etc. What is really peculiar also is that Insurance companies are out pricing the small insurance brokerage, with their direct products i.e. the same insurance quotation from Norwich ...

sarah_stitch 19.08.2000 · Read full review
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Review of Norwich Union (CGNU)

TWO HUNDRED POUNDS CHEAPER? Yes they are

Advantages: polite, efficient, website easy to use
Disadvantages: couldn't print my quote

Having just switched my wheels for a new ego boosting ride I called up my current insurance company for the dreaded quote. I've been with Adrian Flux insurance for some years now (see my review of them) and they have always been helpful and had competitive rates, but when I switched from an MR2 2 litre to a 3 litre, newer and more expensive Alfa I'd found there help was short in coming. Wanting £600 plus for the new car I did the usual shopping around (confused.com is excellent for this) and had a primary quote from Norwich union of £377. Clicked open their website to do a full quote to see if the above was do-able or if it was the lack of full details which would then rocket the premium to outer space, somewhere near Alpha (Alfa) century?, groan inducing pun, sorry. Using their website is easy and quick. The first screen ...

Paid.Ark.Man 08.07.2005 · Read full review
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Review of Norwich Union (CGNU)

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