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62 Reviews

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Warning to you all out their I have just been mugged by an insurance company called Norwich Union Direct/ Aviv a. When in a non fault situation i.e. the accident is not caused by you do not let go... more

User Reviews

for Norwich Union Direct

Rating Summary based on 62 reviews

  • 5 Stars
    18
  • 4 Stars
    10
  • 3 Stars
    5
  • 2 Stars
    6
  • 1 Star
    23

Detailed rating

  • Efficiency
  • Price
  • Service
  • 3.0
  • 3.6
  • 3.2
  • 72 of 72 Ciao users found the following review helpful
    Picture of dididave

    dididave

    User recommends the product

    Advantages Advantages As competitive as any other, prompt postage of cover notes, additional options.

    Disadvantages Disadvantages Poor customer service, little empathy for those they insure.

    A car insurance review, I bet your excited already I know I am. Nevertheless, I thought I would share my experience of Norwich Union Direct and let you Johnny Consumer know what is good and bad about this particular company. For those, like me, who struggle with the terminology I have included a guide to insurers lingo at the end of my review. Norwich Union Direct is the largest insurance company in Britain and the group it belongs to Aviva is the fifth largest insurance group in the world. As such if nothing else you can be fairly sure they won't go bankrupt before you need to make a claim ... more
  • 18 of 20 Ciao users found the following review helpful
    Picture of SecretFormula

    SecretFormula

    User recommends the product

    Advantages Advantages excellent service

    Disadvantages Disadvantages none

    At this time of writing I would challenge anybody to find me a cheaper car insurer for the same cover!!! Norwich Union Direct is by far the best for both service and price. A BRIEF DESCRIPTION OF WHAT I WAS LOOKING FOR ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Having written an opinion on my previous insurers 'Eagle Star' you will read my reasons for seeking another insurer. Basically I was looking to insure a Ford Fiesta Ghia (M Reg) fully comp, with 2 other named drivers and protected no claims. I also needed cover for the weekend for a substitute hire vehicle (Discovery TDI) which Eagle Star ... more
  • 18 of 20 Ciao users found the following review helpful
    Picture of abcdefg

    abcdefg

    User recommends the product

    Advantages Advantages Easy payments, no deposit, competitive prices, friendly staff

    Disadvantages Disadvantages none

    I received a leaflet through the post, about Norwich Union Direct, and because my Motor Insurance was up for renewal at that time, I decided to give them a call. The sales person on the other end of the phone was polite, very informative and friendly. I was given a quotation which was considerably lower than any other company and told that it was valid for 60 days. I was given a reference number to quote if I was to go ahead with this policy and a FreeFone Number to ring. The main reasons I decided to go ahead with this policy was 1) Friendly Staff, 2) Competitive Quotation, 3)No Deposit and ... more
  • 18 of 18 Ciao users found the following review helpful
    Picture of WAD1-2-3

    WAD1-2-3

    User recommends the product

    Advantages Advantages see text

    Disadvantages Disadvantages see text

    This has to be one of the cheapest and most efficient car insurance companies going. Over the last week I have tried all the top names and over 50 other companies, the quotes I were given varied and ranged from £800-£1400 for third party insurance which covers fire and theft for me and my twin sister, so two relatively inexperienced drivers. I thought I would have to pay about £800 when I rang Norwich Union up, to tell you the truth I expected another high quote but I give them a go anyway. Like most insurance companies I was asked my details, the car details and I was put on hold and within a ... more
  • 8 of 8 Ciao users found the following review helpful
    Picture of Sonatine

    Sonatine

    User recommends the product

    Advantages Advantages Easy quotes off their website, friendly staff over phone, good rates

    Disadvantages Disadvantages age bias, almost mandatory alarm system, unproven with claims recovery

    In the old days the old creaking giant Norwich Union had a bit of poor reputation with a lot of bikers, mainly due to their rather high premiums and hassles trying to get any money out of them when your bike goes walkies. These days, now that bikes are fashionable again and selling in relatively large numbers, NU have cottoned on to the fact that they have to be a little more personable to encourage more custom with so much competition flying around. I joined NU back in 87 at the tender age of 25 tootling along on a 125. Fortunately comprehensive insurance wasn't too bad then because they ... more

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