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Reviews - Norwich Union Direct

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Good

“Bloody Greensleeves!”

published 03/10/2004

As competitive as any other, prompt postage of cov...

Poor customer service, little empathy for those th...

A car insurance review, I bet your excited already I know I am. Nevertheless, I thought I would share my experience of Norwich Union Direct and let you Johnny Consumer know what is good and bad about this particular company. For those, like me, who struggle with the terminology I have included a...

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Excellent

see text

see text

This has to be one of the cheapest and most efficient car insurance companies going. Over the last week I have tried all the top names and over 50 other companies, the quotes I were given varied and ranged from £800-£1400 for third party insurance which covers fire and theft for me and my twin...

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Super

Easy quotes off their website, friendly staff over...

age bias, almost mandatory alarm system, unproven ...

In the old days the old creaking giant Norwich Union had a bit of poor reputation with a lot of bikers, mainly due to their rather high premiums and hassles trying to get any money out of them when your bike goes walkies. These days, now that bikes are fashionable again and selling in relatively...

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Satisfactory

Cheap

Shoddy service when need to claim

We took out car insurance with NUD a year ago when they gave us a cheaper quote than any other we'd got. We had become dissatisfied with our previous insurer (Elephant) as the premium had leapt up for no apparent reason. With NUD we got fully comprehensive insurance, legal cover, etc. Sounded...

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Excellent

excellent service

none

At this time of writing I would challenge anybody to find me a cheaper car insurer for the same cover!!! Norwich Union Direct is by far the best for both service and price. A BRIEF DESCRIPTION OF WHAT I WAS LOOKING FOR ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Having written an opinion on my...

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Excellent

“Outstanding Service”

published 11/08/2000

Easy payments, no deposit, competitive prices, fri...

none

I received a leaflet through the post, about Norwich Union Direct, and because my Motor Insurance was up for renewal at that time, I decided to give them a call. The sales person on the other end of the phone was polite, very informative and friendly. I was given a quotation which was...

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Excellent

“Car Insurance”

published 18/07/2000

Service

None

After being with Budget insurance for quite a few years and being RIPPED OFF !!!! I moved to Norwhich Insurance. Tehy were very polite and the Quote was outstanding. We literally halfed our insurance policy and this was by doing it by Direct Debit. I have only claimed once from them and that was...

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Not for me

Low price

until you need their help!

I let my (now ex) boyfriend sort out our car insurance. We didn't have a lot of money having not long graduated and most of our money being eaten up in astronomical rent in London. We had a very modest (an old) 1.0 metro in brown. Some of the quotes we had received were for more than the car was...

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Good

Online, telephone, 24hrs a day

Price, Service, Staff

I conatcted Norwich Union to get a car insuarnce quote for this year. My call was answered in india, Not that I am racist but I found it very hard to undertand the member of staff I was talking too, not only that there was a terrible delay in the line, The normal call for car insurance lasts...

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Good

Cheap. great claims settlement

That Indian callcentre!!!

I love a bargain, and every Insurance renewal date can be found contacting every Insurance company imaginable just incase someone is £5 cheaper than the one before! The Norwich Union gave me a great price for my then Peugeot 106, the cover offered had everything I wanted including most...

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Not for me

Good Price

Rubbish Service

I used to have a Norwich Union direct car insurance quote and it was a good price. However it all fell apart once I had to make a claim. I rang up their UK number and obviously this was diverted to an India based call centre. It was quite an effort to get the information across to them but once...

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Excellent

“Very impressed.”

published 20/07/2000

Price, Service

Don't like really young drivers.

I have only been driving a few years, but had set a record of changing Insurance companies every time my renewal came around as I always found a better quote. Except this time! Last year, Norwich Union Direct offered me the best quote by over £80. This year, my car has been given a few...

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Excellent

lowest quote I could find

still not cheap

As a young learner driver and student I knew that my insurance was going to be high, but I wasn't prepared for the £2000(!) quote that budget gave me! I shopped around on the Internet and went through loads and loads of companies (see below for a list of websites) and they were all too high (but...

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Good

Over the phone quotes, direct debits

Very poor customer service

I used NUD for over 12 years, always paid monthly and always by DD. My fully comprehensive insurance covered myself and my wife, who has never passed a test. Earlier this year I added my son to my insurance for a time while I was away on business and this was done with no hassle. The extra...

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Satisfactory

no paper work

to many to mention

A couple of people have asked what my premuim is i have a t reg 3 door freelander standard. This cost me £975 a year with 3 years no claims. Fully comp. I have always insured my car with Norwich Union, from my very first car to the one I have today. I have been with them 4 years in August...

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