Advantages I'm looking hard but can't find any
Disadvantages customer services, billing, complaints, meter readings, everything
Npower! The bane of my life!When we moved from our private rental into a council home 18 months ago we were told that our electric supply was with British Gas. Who visited a few days later to connect a key preypayment meter into the property to replace the token meter already there.
On the three days that we had the original meter we used approximately a pound a day electric. Once the key meter was installed this increased to £3 a day!!!
I called British Gas and they said this was due to price increases for the last 5 years and that they had to catch it up.
We foung that out around 8 weeks ago and were told that they owed us almost £400 credit that we had overpaid. On a prepayment meter!
They reassured us that we would recieve that within 28 days and I gave them an up to date reading.
So 28 days later I called them to ask why it had not arrived to be told that they hadn't began to look into the refund yet, but they would and we should receive the cheque within 14 days. I again gave them a reading.
On Saturday, I received a bill from them for £747.72. Which was for 3 months usage. Also the readings were 25000 above what I had given. I have contacted Energywatch, who are the consumer ombudsman, who told me they will ask Npower to look at my account again. Npower say it will take another 28 days for it to be looked at!!! They also offered us a paltry £50 compensation!Update (03/09/07)
Update (03/09/07) later
They didn't call back, but did I really expect them too?
So I called them back.
This time I was told what they had recorded as correct readings and what I had been billed and paid them since my account was opened.
I then spent 10 minutes doing some simple maths that told me that they owe me near to £500. I emailed them these calculations and told them that I am not happy to be doing the job that they are paid to do. They are still offering £50 compensation and again I told them that I want more than that. They then go on to tell me that they are going to change my meter to a key meter! and that I will get a large price increase.
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