Firstly I would like to point out that this is not a moan at O2 although, in a roundabout way, they are involved.
I recently took my wife's phone in to an "O2" shop in London as she was having trouble sending text messages. The error was "SMS barred".
The repair centre said they had a good ... Read review
Advantages: They use O2's stores... Disadvantages: They are a complete waste of time.
...is not a moan at O2 although, in a roundabout way, they are involved.
I recently took my wife's phone in to an "O2" shop in London as she was having trouble sending text messages. The error was "SMS barred".
The repair centre said they had a good idea what the problem was, something about the SMS software needed re-installing, and that they could send it away, get it fixed and have it back to me in 2 weeks.
... ...thing so I called the O2 shop and they said they hadn't heard anything from the repair centre where they had sent the phone off to.
To cut a long story short I made over 80 phone calls and over a dozen visits to the shop to get it sorted out. Only when I asked for the manager did O2 advixse that the repair centre is run by another company who purely "let" office space in O2's shops.
This company is called "Anovo" ... more
Firstly I would like to point out that this is not a moan at O2 although, in a roundabout way, they are involved. I recently took my wife's phone in to an "O2" shop in London as she was having trouble sending text messages. The error was "SMS barred". The repair centre said they had a good idea what the problem was, something about the SMS software needed re-installing, and that they could send it away, get it fixed and have it back to me in 2 weeks. They estimated it would cost about £25 to repair (which coincided with their minimum fee!!) 2 weeks passed and I hadn't heard a thing so I called the O2 shop and they said they hadn't heard anything from the repair centre where they had sent the phone off to. To cut a long story short I made over 80 phone calls and over a dozen visits to the shop to get it sorted out. Only when I asked for the manager did O2 advixse that the repair centre is run by another company who purely "let" office space in O2's shops. This company is called "Anovo" and so I spoke with the area manager of Anovo who said he would chase the repair centre. He refused to give me his phone number so I had no way of contacting him. Unsurpisingly, another week passed without hearing anything so I went to the O2 shop again and "spoke" to the chap who originally took the phone in for repair. He to refused to give me the area managers phone number but sai dhe would call him and get him to call me.... After hearing nothing for a few more days I looked up the company on the internet and called their head office, expecting them to sort it out. They were just as aweful as the other incompetent staff they employ so it is no wonder they cannot do anything right. They eventually quoted me just over £30 to fix the phone and when I refused to pay the full amount (not particularly expensive but it was the principal of the matter now) because of the lack of service and the fact it had taken them 2 months to get me the quote when i was told 2 weeks (i thought that was long enough!!), even the head office were not willing to negotiate, I have now asked for them to return it unrepaired. If you have a mobile phone that needs repairing check which company you are actually dealing with first as, on the face of it, I thought I was dealing with O2 whereas it was actually a company called ANOVO. How O2 let this company have their shop space is beyond me. Whatever you do - avoid them like the plague........
Advantages: excellent service from shop personnel Disadvantages: the shop is not local to home for me
I have been with 02 for many years. My two eldest girls (now 17 and 13) are seasoned mobile users - also with 02.
I have never had much joy from 02 customer care - mostly because they eat up my pay and go balance (but they have been very useful when phones have been lost, despite the vast call cost!).
In constrast, 02 Shops are great!!!
The staff are knowledgeable. They instantly sort out difficulties with 02 mobiles, for example:
Daughter could ... ...(as she thought). Shop did it instantly.
Daughter was receiving charged incoming texts - instantly eating up her pay and go credits. Shop stopped these instantly.
Daughter's phone was playing up (telling her SIM was not recognised). Shop instantly replaced SIM card (transeferred her number, phone book, credit) and problem ended.
AND ALL OF THIS WAS FREE.
It is just a pity that the same level of service is not available via the 02 customer care ...
deebeebee 12.09.2004
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Ciao members have rated this review on average: helpful Review of O2 Shop
Advantages: Have a shop in most High Streets Disadvantages: Appalling service
...found the staff at the O2 shop completely unhelpful!
I first had a problem with my SIM card which I had bought online. As I had bought it online the O2 shop didnt want anything to do with the problem and told me to call customer services! To call them costs 50p per minute and then you end up stuck in a queue forever!
The next problem I had was that I was being charged for calls I hadnt made. I was immediately told by the shop that it was my fault ... ...not having been abroad). They told me that if I wanted to see a copy of a bill it would cost me £10 because I am a Pay & Go customer! Not only were the staff unhelpful on this occasion but outright rude to me! Even after numerous calls to the customer services dept and a letter to the head office this issue has still not been resolved. On a marginally better note the shop is usually quieter than other phone shops so you tend to get served quicker ...
bonkerskirsty 12.11.2004
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Ciao members have rated this review on average: helpful Review of O2 Shop
Advantages: None Disadvantages: Better off with O2 direct
...and then she noticed that O2 was taking 2 payments each month.. By this time her account didn't have enough funds for paying 2 monthly charges.
I took a look at the UPGRADE paperwork..... YOU got it.... It wasn't an upgrade at all, but in fact a totally new contract, and new phone number that the salesman didn't make her aware of...
The management at the store did take the phone back, refund her money, the £79:99 she paid on the day she bought ... ...charges for being overdrawn, which O2 DO NOT want to accept responsibility for despite their communication which confirms their failure to provide a service... WHATS more the saleman in question is still employed by the shop.
The Management know that he uses underhand tactics to make sales and secure NEW accounts, but don't seem to be taking the action of SACKING him which he deserves.
It is has led us to feel totally let down, and now she has ...
roy.jennings1 04.09.2006
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Ciao members have rated this review on average: helpful Review of O2 Shop
I bought a samsung e900 pink mobile phone for my daughter for christmas after 3 months the screen turned white and would not work, I took it back to my local 02 shop (as it was still under guarantee) I explained what had happened and the lady said it would have to be sent of for repair by samsung, I received a phone call this morning to be told it could not be repaired and that it was water damaged and to collect the phone, we could not understand ... ...them for samsungs phone number (which they gave to me) and i rang them to be told they did not deal with 02 in liverpool they were not there engineers, I rang the 02 shop back and they said there engineer was Anovo and I could not have there phone number, I was lied too about the engineers and my daughter has a broken phone which i have to collect tomorrow,I have bought all are phones in the past from the 02 shops and will never go back there again ...
faye_me 19.03.2007
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Ciao members have rated this review on average: somewhat helpful Review of O2 Shop
Advantages: Great Coverage, Cheap Tariffs, Friendly and efficient Disadvantages: none
I have never had any problems with o2
the network coverage / service is the best in the country
the support is brilliant
the o2shops are very helpful
the tariffs are cheap
unlike other networks if you need your phone fixed they will five it for free in 5 days whereas others charge £50
i just wish they would stock the new nokia nseries'
I would love to know how they can provide such quick internet for my laptop and phone it is truely confusing
I can't wait to get the iPhonee it will be a brilliant phone on a brilliant network
I have been with o2 for over 8 years now and have never thought of changing considering i have never had any problems and i haven't heard anything to suggest that anyone is any better.
o2 should be alot higher on this review thing than it currently is!
I will recommend this to everyone who is in doubt as ...
Frenchie2009 12.11.2009
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Ciao members have rated this review on average: somewhat helpful Review of O2
Advantages: Excellent network coverage, quick Broadband speeds Disadvantages: Handset deals not always as competitive
Orange or one of the other top brands. At the time I was living in Bath which was a bit notorious for poor signal in the centre of town with Orange and Vodafone (I had friends who experienced this on these networks). Before purchasing, the staff in the O2shop were happy to check not only the signal strength there in town, but also the strength at my family's home in the South East, as I would be there for up to a month at a time on holidays.
One point I have noticed is that they don't always do as competitive handset prices as the other main players. I have recently upgraded my handset to a Sony Ericsson W910i (which I have written a review on) and decided to use the online O2shop, as other companies such as the Carphone Warehouse and Phones 4U could not give a decent enough deal. I must admit that the whole process was just as simple ...
macmonkey 09.12.2008
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Ciao members have rated this review on average: very helpful Review of O2
Advantages: Are there any advantages with O2?? Disadvantages: The whole network!
I've been with O2 for quite a few years now & I guess I changed over because they had a better deal than orange at the time.
They've been ok up to the past 6 months or so. I found that after getting O2 mobile broadband, I have had the worst experiences with them.
I think my mobile broadband worked (temperamentally) for about a week. It kept disconnecting me around every 4 mins. I called customer services who told me to uninstall the software and re-install it again. After doing this I discovered the dongle was faulty & took it back to the O2shop as the advisor had to. The people in the O2shop told me that as i'd bought it online I needed to send it back to the address supplied on the despatch note. I had thrown this away in my haste & no longer had the address!
After several phone calls to customer services, O2 have now ...
O2-hater 29.11.2008 (27.11.2008)
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Ciao members have rated this review on average: helpful Review of O2
