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164 Reviews

Community Quote

I've been with O2 for years and years now, can't remember how long. I was a good Client in that I paid my bills and I didn't demand a new 'phone every five minutes, I made the handsets last as long... more

User Reviews

for O2

Rating Summary based on 164 reviews

  • 5 Stars
    41
  • 4 Stars
    32
  • 3 Stars
    22
  • 2 Stars
    27
  • 1 Star
    42

Detailed rating

  • Accuracy of charges
  • Coverage & reception
  • Customer service quality
  • Customer service waiting times
  • Range of different billing plans
  • 3.2
  • 4.0
  • 2.6
  • 2.5
  • 3.5
  • 60 of 60 Ciao users found the following review helpful
    Picture of ilusvm

    Level 7 ilusvm

    Member since 08/09/2004

    Reviews written: 250

    User recommends the product

    Advantages Advantages great rates and offers, good network coverage, good customer service online

    Disadvantages Disadvantages costly when used abroad

    I have used O2 as my phone network provider for over eight years now (dating right back from when they were initially BT Cellnet!). My loyalty to O2 is strong as a result of having had such a positive experience with them for so many years. Therefore, I feel that it is time that I shared my experiences with all of you! When I was thirteen I received my first ever mobile phone for Christmas. It was a BT Cellnet model and therefore the simcard was also BT Cellnet. I had a good few years use out of this phone and was happy with the BT Cellnet deal so stuck with them. They eventually changed the ... more
  • 85 of 85 Ciao users found the following review helpful
    Picture of grown_up_girlie

    grown_up_girlie

    4 Stars I'm Certainly Not Disappointed - O2 Overall Review with images 20/10/2005
    User recommends the product

    Advantages Advantages Superb deals and offers, excellent network coverage

    Disadvantages Disadvantages Poor quality handsets

    ••Introduction•• ~~~~~~~ ~~~~~ How do you choose which network provider to subscribe with… they are all competitive and what one offers another will try to better. I don't know about you but I have tried all the available networks providers that the UK has to offer. I have finally found a network that offers me everything that I need. I know a few people who don't like the O2 network, making claims that they are unreliable and over charge but to be honest I couldn't ask for more. Let me tell you why I chose O2 as my network and why I will be a customer for life ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of RyanC92

    Level 3 RyanC92

    Member since 10/02/2008

    Reviews written: 45

    User recommends the product

    Advantages Advantages numerous call plans, broadband, mobile e.t.c

    Disadvantages Disadvantages NA

    O2 is a UK mobile telephone operator, which is part of Telefónica Europe. I have recently rejoined O2, as most of my friends are on the network, and I would therefore benefit more. How to join O2 Joining O2 is really easy. You can either become a Pay Monthly, or Pay as you go customer. You can ordered a sim card, from their website, should you wish to go pay as you go, using your existing mobile. Full details of current Pay Monthly plans, are available on their website also. www.o2.com Network Coverage I have always found the O2 network coverage to be fantastic. I have never experienced a lack ... more
  • 72 of 73 Ciao users found the following review helpful
    Picture of couscous

    couscous

    User doesn't recommend the product

    Advantages Advantages Good Phones, Cheap Line Rental

    Disadvantages Disadvantages Not enough space will have to read below

    **********SUNDAY 8TH AUGUST 2004 - FOR THE UPDATE THAT IS WORSE THAN THE ORIGINAL POSTING JUST SKIM TO THE BOTTOM************** Well so far within Ciao my few reviews have been nice and I have only had good things to say – well not anymore. This review is about O2 and the service that they offer. I will aim to give an honest account of my dealings with them including the good and the bad points. I am a Financial Director for a local company and needed to get some new mobile phones for various members of the team. The network we were on did not always get coverage in the rural area that we work ... more
  • 34 of 34 Ciao users found the following review helpful
    Picture of Clurbur85

    Clurbur85

    User recommends the product

    Advantages Advantages The interactive service, the British call centres, great tariffs.

    Disadvantages Disadvantages You need to shop around and make sure you're fully covered with insurance.

    I have been with O2 online for around eight years now, so I have a good overview of the services they offer. Although I have had my issues with the company in the past, there are obviously factors that make me return to O2 year on year. So I am going to give you an overview of the service I've received, so that you can make your own mind up. The phones O2 have a good range of phones available on contract. They were the first UK provider to offer the iPhone and although the phone is now available on other networks, O2 do offer competitive deals. You will find a full list of the phones that are ... more

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for O2