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INTRODUCTION ============== First of all, read my review on my masterpiece 'diary with nokia 7250i' (trying to promote here isn't it obvious?) Well o2 and that phone came together. The phone was free with the condition that I paid the monthly fee of 30pounds for 200 minutes. The phone was nice, but I'm not a heavy phone user, and I think I used only about 20 minutes a month.. What happened was I kept telling myself next month I'll use more, to make it worth it, but unfortunately that never happen. It carried on for 6 months and I had about 800 free minutes carried forward and I thought 'that's it, no more fooling myself. I can't pay 30 pounds a month anymore'...
Now for the true story, featuring Willie (meself) and o2 (the network, not oxygen). ================================== I had to change the tariff plans. What to do.. what to do. Call them up of course... And what happened was I had to wait for like 40 minutes or so before I finally got thru to an operator.
What kind of a network company allows people to wait up to 40 minutes just to change a tariff plan! If you have so many customers, obviously you're making a lot of money, HIRE MORE STAFF! Boy was I pissed.
My next complain is the tariff plan. Have you guys seen the plans? I think it is really a sad case. Sorry I can't display the tariff plans here. For more info you can go to www.o2.co.uk and check out the plans.
I needed one which I could call anytime anyday any network. The cheapest I could get was 19 pounds for 30 minutes anytime any network. Now that wasn't going to be enough. In the end I settled for the Leisure Time Plus, giving me 200 minutes offpeak to o2 network and 50 minutes offpeak to any network. It's not a great deal because I it's only for off peak times, but that's probably the most worth it package.
I personally don't understand why they can't make it convenient for users, set up a wider range of choices to make their customers happy! Companies like vodaphone and T-mobile have much better rates in my opinion. I'm going to give them a try next year after this year's contract ends. There are so many mobile companies out there today, they should make their rates more competitive if they really want a long term business. That's what I believe, think of a low profit margin, but cater for quantity.
Summary ======== Coverage: Excellent, no doubt, I have no complaints here. Customer Service: POOR Tariff plans: POOR, overpriced
---------------------------------------------------------------- I know I may sound a bit too fussy, asking for too much or whatever. But I'm just stating my opinion on this network. If you are using o2 at the moment, I have nothing against you, it's just me who has a problem with the network which doesn't suit me, that's all :) Please, tell me what plans you are using if you're a student. I really would like to know if there's a better plan than what I'm currently using. 20 pounds a month for minutes I rarely use is really too much for me. Vodaphone has plans for below 10 pounds, minutes may be limited, but there are some months where I don't use the phone at all when I'm out of the country! I'm going away for the summer, and I'm going to have to continue paying o2 20 pounds for no reason because my contract hasn't ended yet. Sigh... People, if you don't like my review, at least have some pity on me k? Cheers!