Better chance with a bottle in the ocean.
51 of 51 Ciao Users found the following review helpful
()
Advantages See Below
Disadvantages See below
I have had a contract phone with Vodafone for the past 2 years, but decided to get an O2 Pay as you talk Sim card since my better half has (actually "had") an O2 contract phone. Now, since then we have both had nothing but problems with them (yes, its a "rant-view"). However, to be unbiased, let me tell you about the good points and the advantages to O2 first.
The DealThere is a very wide range of tariffs available, both on contract and Pay as you talk, and a very good range of phones.
ReceptionFeatures
-------------
O2 offer all the major features, such as Picture messaging, Wap, GPRS and so on, with the notable exception of 3G services.
1 month into having my Pay as you talk O2 line, I started noticing my credit was vanishing a lot faster than it had been. Now, it should only have cost me 5p a minute to call my partner, since she was also on O2. I worked out that I was actually being charged as if she was on a different network. Bizarre, I thought, never mind a quick call and it'll be sorted. I phoned the company, who to be fair on the 1st attempt did refund me £3. They did not refund me the £5 it cost to get my £3 back, informing me I could have emailed them. Ok, I thought, its sorted. After topping up £30 and calling her again, I was shocked that I was out of credit again within minutes. I then emailed them, thinking they would solve it promptly. 5 days later I received a reply stating that there was a delay in processing emails. I never received another reply to my email. After a week, I phoned them (on the bloody premium rate number) and after much arguing was told that my girlfriend actually had an Orange phone. No, no, no. I was basically accused of lying. After wasting about £30 on this call, I hung up since they promised "to investigate" and call me back. No reply again. This pattern continued until I worked out I had spent £50 in phone calls to regain £30 of credit.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:

Help this member by giving your advice

Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment
cherwaite 18/08/2006 12:35
donf18 29/05/2006 12:46
james.partridge 13/05/2006 11:54
welshgal17 28/02/2005 20:57
I'm with O2 but have been burnt before by Orange and Vodaphone so I get it via the Carphone warehouse so I deal with there customer service people rather than the phone networks - so far (touch wood) its been ok tho shop to shop it does vary - both Aberdeen branches and Oxford street in London branch go out of there way to help you, but avoid the ealing broadway one as they really dont care at all.