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OakFurnitureLand.co.uk

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Order Number - OFL582369 Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result to me was a loss of days pay from work for no furniture with ... Read review

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1-5 of 338 reviews Show all reviews Show most helpful reviews first Newest first

 

Buyer Beware... or Buy Elsewhere!

AdvantagesNone

DisadvantagesNo customer care, damaged property after poor delivery, Poor quality furniture, AVOID!

"Order Number - OFL582369 Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result to me was a loss of days pay from work for no furniture with the inconvenience of having to take more annual leave to rearrange a second delivery date. 2nd delivery date 4 pieces of faulty and damaged furniture arrived along ..." Read review
20.08.2013

Ciao members have rated this review on average: very helpful

Damaged furniture, wrong items, damage to our house!!!!!

AdvantagesNone

DisadvantagesShockingly bad customer service, zero quality control, damage to property, STAY AWAY!

"Delivery, failure to turn up and damage to our house Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result was a loss of days pay from work for no furniture with the inconvenience of having to take more annual leave to rearrange a second delivery date. 2nd delivery date 4 pieces of faulty and damaged ..." Read review
06.11.2012

Ciao members have rated this review on average: very helpful

Shoddy goods and appalling Customer Service

AdvantagesCheap

DisadvantagesAppalling customer service when shoddy goods received

"We took delivery of a Tokyo chest of drawers and two matching bedside cabinets four days ago. The bedside cabinets were alright.. but the two top drawers of the chest of drawers were not. The routed grooves in the drawers did not line up, the top edges of the drawers were "binding" - meaning that if one was opened, the other opened as well and one of the drawer handles had no screw thread on it, so it could not be attached to the drawer front. We ..." Read review
03.08.2012

Ciao members have rated this review on average: very helpful

Great furniture, not supported by back office processes that work

AdvantagesProducts look fantastic in the store (and in our room!)

DisadvantagesA number of issues in the back office

"We ordered several thousand pounds worth of furniture on the OFL website (via a cashback site) after looking at our preferred range. The products look fantastic in the store (and in our room!) and are clearly well made (bar a few misaligned screws here and there) and good value for money. However, there are a number of issues in the back office that are likely to drive you to distraction if you do anything "difficult". For example: * We still haven't ..." Read review
20.01.2014

Ciao members have rated this review on average: very helpful

Broken furniture, rude staff, not turning up

AdvantagesNone

DisadvantagesSee above

"We ordered almost £2000 worth of bedroom furniture. 3 of the 5 items arrived broken. When we called up the advisor told us that it was unreasonable for us to be unhappy because having broken furniture delivered was "like snow falling from the sky" and they couldn't do anything about it. I'm a solicitor, so I asked for the address for their legal department, to which I was told no, and that there was "no legal precedent" for me to be writing to them. ..." Read review
17.04.2013

Ciao members have rated this review on average: helpful

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Product Information for "OakFurnitureLand.co.uk" »

Product details

Type Home & Garden
Domain Extension .co.uk

Ciao

Listed on Ciao since 25/04/2007

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(*) Reviews by Ciao members


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