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  • OakFurnitureLand.co.uk
  • OakFurnitureLand.co.uk
  • OakFurnitureLand.co.uk

Reviews - OakFurnitureLand.co.uk

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Not for me

None

No customer care, damaged property after poor deli...

Order Number - OFL582369 Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result to me was a loss of days pay from work for no furniture with the...

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Not for me

None

Shockingly bad customer service, zero quality cont...

Delivery, failure to turn up and damage to our house Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result was a loss of days pay from work for no...

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Satisfactory

Loved the look of this in the showroom

Please do not expect to get what you see in the sh...

I had saved up for a year to have my sitting room redecorated and refurnished going without holidays or nights out etc. All my furniture was second hand after being re-housed as I was widowed and left without a penny. So this was very important to me to get my house at long last the way I wanted...

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Not for me

Cheap

Appalling customer service when shoddy goods recei...

We took delivery of a Tokyo chest of drawers and two matching bedside cabinets four days ago. The bedside cabinets were alright.. but the two top drawers of the chest of drawers were not. The routed grooves in the drawers did not line up, the top edges of the drawers were "binding" - meaning that...

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Good

Products look fantastic in the store (and in our r...

A number of issues in the back office

We ordered several thousand pounds worth of furniture on the OFL website (via a cashback site) after looking at our preferred range. The products look fantastic in the store (and in our room!) and are clearly well made (bar a few misaligned screws here and there) and good value for money. However...

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Not for me

None

See above

We ordered almost £2000 worth of bedroom furniture. 3 of the 5 items arrived broken. When we called up the advisor told us that it was unreasonable for us to be unhappy because having broken furniture delivered was "like snow falling from the sky" and they couldn't do anything about it. I'm a...

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Good

Very nice items, look great, delivered on time.

Very inflexible and unhelpful if you request anyth...

I ordered a complete set of bedroom furniture last year that cost me around £2,000. Very happy with it and absolutely no complaints. Staff were helpful and arrived as planned. Later that same year I ordered another 5 items of furniture for our study and orangerie, spending another £2,000. All of...

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Not for me

“TERRIBLE SERVICE”

published 07/07/2013

Liked the furniture

Prepare for hassle if anything is damaged

Ordered Six Items for Oak Furniture Land and received them just behind schedule which was acceptable. However, on unpacking, two items were damaged. Phoned customer services and they arranged for Homeserve to inspect and repair (two weeks later). technician turned up at 7.30 pm for our 6.00 pm...

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Excellent

“Feathering my nest”

published 19/11/2008

Great solid wood furniture - easy ordering

Delivery company does not have facility to book de...

When a company provides excellent service from start to finish I have no hesitation in recommending it. From the time of order to delivery was less than a week. I received a promotional email for this company from ipoints. Usually I just go to the web site to get my 10 points but this time I was...

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Not for me

Some of the ordered items were in a good condition

New should be new.

The furniture looked great in the showroom and we were looking forward to receiving the selection of goods we ordered. Unfortunately this is where it went down hill. Having paid OFL for the privilege of picking a delivery date which fitted in with home life and time off, we were delivered 1 of...

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Not for me

“hilariously bad”

published 22/01/2012

Can't think of any

Poor delivery, damage to property, shoddy furnitur...

Made one and it will be the last purchase from these guys. Fell for the heavy TV advertising..and the result is the single worse delivery and product experience ever. We shop online alot and having moved house recently: receiving several, maybe a dozen deliveries...plus removers and having a...

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Not for me

None

Poor quality slung together furniture. Dosn't look...

I decided to buy a new table at Oakfurnitureland store in Lakeside Thurrock as my existing table was looking a little tired. On the 30th December I ordered the above furniture and was really impressed to have it delivered a little over a week later. Two of the chairs had numerous faults catches...

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Not for me

Everything was fine until our table arrived..........

Good quality goods in showrooms but Inferior goods...

We ordered a chunky oak table and four leather chairs and everything went well until our order arrived. The table top was oak but with a one inch stripe of very dark wood which was extremely obvious so we decided to ask for it to be exchanged. We took photos to show how bad it was but we were...

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Not for me

i loved it till this happened

poor sales staff and unreasonable compensation whi...

oak furniture land stands for Don’t buy from oak furniture land. 22nd September 2012 placed order for furniture land, so delighted. Sales staff were great no sooner we left the showroom I get a phone call about my delivery date…. July of this year (2013) glazed dresser started getting a whitish...

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Good

Good quality mirror

Customer support

We have bought two pieces of furniture from Oak Furniture Land now, and have overall been very pleased with the quality of the products. However, where Oak Furniture Land let themselves down is in their customer service. We already had a number of existing oak items throughout our house, and...

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