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Poor Delivery Times, Bad Customer Service

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1 Sep 10th, 2009  (Sep 14th, 2009)

3 Ciao members have rated this review on average: not helpful

Advantages:
NONE

Disadvantages:
Long delivery times, Terrible Customer Service

Recommendable No:

Jim-J

Jim-J

About me:

Member since:10.09.2009

Reviews:1

I ordered over £1700 worth of furniture from Oakland Furniture. I was told that the items would be sent to me all together, and that would be within the next 14 days. I Made space in the house for the new furniture, and sold the old stuff.

14 days went by and nothing! I phoned Oakland Furniture and was told that the goods had been picked up by the courier, and they had 3 weeks to conatct me, then they would let me know when they can deliver it.. So I have now been without MY furniture for over 3 weeks now, and have just heard I have to wait another 4 weeks before it can be delivered.

£1700 for a service as bad as this........ spend your money elsewhere!

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The delivery service, a less important aspect.... are you serious?

How much detail is required. They take your money, and then don't delivery as per their T&C's.

More detail. I ordered 2 X Solid Oak bookcases. 1 X Desk and 1 X cabinet. I was told the items would be dispatched within 14 days (i ordered on a Monday at 9:03).

I sold the old furniture on ebay, and got £97.50 for a wardrobe.....

If people the delivery isn't much of an issue, then maybe they have been used to sub standard services all their life. 

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Comments about this review »

TheHairyGodmother 11.09.2009 14:27

as below

tb240904 10.09.2009 21:27

You've only reviewed the delivery service - a less important aspect. Also, as below - not enough detail.

mozzie76 10.09.2009 19:35

too little detail



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