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User rating 2 Reviews

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I used onhotels 3 weeks ago for a booking in Florence and saved £60 on my 2 night stay. Worried that it might be too good to be true my anxiety was dispelled after contacting onhotels customer... more

User Reviews

for OnHotels.com
  • 0 of 3 Ciao users found the following review helpful
    Picture of BenDToy

    BenDToy

    User doesn't recommend the product

    Advantages Advantages Easy booking process, telephone agent tried to be helpful

    Disadvantages Disadvantages No VAt receipt, no response to email, premium rate contact number

    This hotel booking site showed up as the cheapest when doing a search for a specific hotel, however after I made the booking, I received a confirmation which advised that they are unable to provide VAT receipts. This effectively meant that I, as a business traveller, was paying 17.5% more than the stated price. This was not pointed out beforehand, although it is possible that it was buried in the T&Cs. When I asked for an explanation i was told that one would be sent to me. Four days later I had to call them and ask for this again. This was particularly annoying because they use a premium ... more
  • 1 of 7 Ciao users found the following review helpful
    Picture of anmackay

    Level 1 anmackay

    Member since 23/03/2013

    Reviews written: 1

    User recommends the product

    Advantages Advantages price customer service

    Disadvantages Disadvantages short on some destinations

    I used onhotels 3 weeks ago for a booking in Florence and saved £60 on my 2 night stay. Worried that it might be too good to be true my anxiety was dispelled after contacting onhotels customer service. They gave me a 'hotel' reference number for the booking which I quoted in an email to the Hotel in Florence who in turn emailed me back to confirm the reservation. It seems Onhotels use a world booking wholesaler, GTA, who are able to negotiate discounted rates for cash up front reservations. I have just booked another 4 star hotel in Verona and saved £70 compared to the advertised rate with ... more

Product information

for OnHotels.com

Product Details

Type Online Hotel Booking
Domain Extension .com

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