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Dire Customer Service, dodgy returns policy

Advantages: None
Disadvantages: Awful customer service, Ilegal T & Cs, failure to adhere to consumer legislation*UPDATED 19\11\14*

Ordered from Nitrotek on the 30 May, received helicopter item on the 2nd June. Only problem is that it hasn’t worked out of the box. Called Nitroteks number, which found out later is a sales line and not a technical line and was told to email there supp ...

amaru77 20.06.2014 · Read full review
Ciao members have rated this review on average: helpful
Review of Nitrotek.co.uk

Nitrotek - Don't Deal With Them!!!

Advantages: None
Disadvantages: No Customer Service; Illegal Ts & Cs.

Nitrotek will sell you RC models from reputable manufacturers. But don't expect Nitrotek to help you if the model doesn't work out of the box. Their get-out clause is that it's up to you to spot any problems and you've agreed to that as part of the purc ...

GKDavidson 17.01.2014 · Read full review
Ciao members have rated this review on average: helpful
Review of Nitrotek.co.uk

Avoid Dreadful Service And Illegal Returns Policy

Advantages: Absolutely nothing
Disadvantages: Use this site instead of burning money - you get abuse and hassle as well as total loss

I ordered a helicopter from these people - not particularly cheap and not a particularly fantastic website. However the real problem is their returns policy. The goods they shipped were faulty. The first time I flew it, the electronics fried in a cloud of ...

gavinpritchards 17.03.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Nitrotek.co.uk

Acme Condor Pro - Read before entering thier website.

Advantages: admire a non working car! IF THEY SEND IT. 5 star reviews on website i made by them!
Disadvantages: take your money and run, rubbish support IF they answer your call, 3 month gurantee!!!

I brought from this company and i regret it. The support before you buy the model is really good, they help you choose the right one for you and tell you all you *need* to know about nitro models. I decided to purchase the model *Acme Condor Pro*, at ...

ItsMarky435 12.08.2010 · Read full review
Ciao members have rated this review on average: helpful
Review of Nitrotek.co.uk

Terrible customer service

Advantages: Web site is good
Disadvantages: After sales is terrible. I feel ripped off.

£60 helicopter arrived with fault. Only way to contact is through a 'service ticket' web site - no number to call. Sales line won't put you through. Sent instructions to me saying *I* should fix it! When told them it was still faulty, they got me to take ...

fluster 04.03.2013 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Nitrotek.co.uk