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Superbly slow to deliver books and poor customer service

Advantages: I paid £175 with snazal instead of £185 with amazon
Disadvantages: 28 days to receive books when told I would receive in 5 days max, poor customer service

...I ordered some books to the value of £175 from snazal.com on 20.10.09, they finally arrived on 17.11.09. Waiting 28 days for a book that amazon could deliver the next day is ridiculous. There is no phone number on snazal.com in order to contact customer s ...

theowlandthepussycat 19.11.2009 · Read full review
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Review of Snazal.com

Mislead on delivery and now NO CHRISTMAS PRESENT

Advantages: Quite cheap, although the book didn't exist so it doesn't really count
Disadvantages: Misleading dispatch confirmation, poor communication, no contact phone number

I ordered a book weeks ago and had a e-mail to confirm that the book had been dispatched on the 14th December. 1 week later I have received an e-mail (via the refund on Paypal) that the book has not been dispatched and is actually no longer available. ...

PDiddle 21.12.2010 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Snazal.com

Brillant and Excellent service

Advantages: Cost saving website and very easy to use.
Disadvantages: Takes 2 to 3 days for delivery, but still very reasonable as it makes up for cost savings

I think that Snazal.com is an excellent new platform to trade in because I so far have not come across a site which offers FREE books (www.snazal.com\freebook) and delivers. Also I love snazal.com bargain store (www.snazal.com\bargainstore). It has a lo ...

kingsuly 06.12.2009 · Read full review
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Review of Snazal.com

Very good seller

Advantages: Dispatched Time
Disadvantages: None

I was very satisfied with the quality of the books, they were packed in a very good way. They were as described on the website and I received them very quickly, more than I expected. Books are new, in excellent condition and arrive on time. Any issues r ...

jhjane 09.08.2011 · Read full review
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Review of Snazal.com

Would NEVER order again from Snazal (aka PCS Books)

Advantages: None
Disadvantages: Poor standards in all respects

Poor customer service and who were not interested in sorting out problem. My order for three items still not arrived after 6 weeks of waiting. Difficult to find contact information for this company. Had to open Paypal dispute to obtain a refund. Will nev ...

Mazio 29.12.2012 · Read full review
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Review of Snazal.com