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Damaged furniture, wrong items, damage to our house!!!!!

Advantages: None
Disadvantages: Shockingly bad customer service, zero quality control, damage to property, STAY AWAY!

Delivery, failure to turn up and damage to our house Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The resu ...

ben.download 06.11.2012 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk

Broken furniture, rude staff, not turning up

Advantages: None
Disadvantages: See above

We ordered almost £2000 worth of bedroom furniture. 3 of the 5 items arrived broken. When we called up the advisor told us that it was unreasonable for us to be unhappy because having broken furniture delivered was "like snow falling from the sky" and t ...

mattymatty2 17.04.2013 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk

Shoddy goods and appalling Customer Service

Advantages: Cheap
Disadvantages: Appalling customer service when shoddy goods received

We took delivery of a Tokyo chest of drawers and two matching bedside cabinets four days ago. The bedside cabinets were alright.. but the two top drawers of the chest of drawers were not. The routed grooves in the drawers did not line up, the top edges ...

mooncat7 03.08.2012 · Read full review
Ciao members have rated this review on average: helpful
Review of OakFurnitureLand.co.uk

Cairo Oak Table & 6 Leather Dining Chairs

Advantages: None
Disadvantages: Poor quality slung together furniture. Dosn't look anything like the quality in store

I decided to buy a new table at Oakfurnitureland store in Lakeside Thurrock as my existing table was looking a little tired. On the 30th December I ordered the above furniture and was really impressed to have it delivered a little over a week later. Two o ...

nicola8892 05.03.2013 · Read full review
Ciao members have rated this review on average: helpful
Review of OakFurnitureLand.co.uk

brilliant until there's a problem!

Advantages: Excellent sales and delivery. Nice product when meets quality.
Disadvantages: After sales is a disgrace

We recently placed a large order of lounge and dining furniture from Oak Funiture Land. The show room was excellent, giving us useful advice but not hassling us. Their sales was excellent and delivery was within the promised timescale. Delivery was also e ...

AliduckRAD71 02.05.2012 · Read full review
Ciao members have rated this review on average: helpful
Review of OakFurnitureLand.co.uk