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Rubbish service, unread emails and second-hand goods!

Advantages: One good member of customer service
Disadvantages: Appalling service, second-hand and/or broken goods, no-one reads your emails properly!

Both my friend and I have ordered guitars from Thomann since January. My guitar arrived broken around the neck and with badly chipped laquer. I was fortunate enough to get things sorted out quite quickly by a very helpful Lisa at customer services. My ...

Expatbrummy 26.02.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Thomann.de

AVOID .. Wish I'd read the reviews

Advantages: Website and prices look good
Disadvantages: Reality behind the facade of the web immage is very poor

I wish I'd read the reviews before I tried to buy from this German company. They take your money immediately, don't deliver the goods and then ignore you. You get no updates from them unless you continually contact them. In my case I have been waiting for ...

Bitten 30.08.2010 · Read full review
Ciao members have rated this review on average: helpful
Review of Thomann.de

Nothing but good experiences so far...

Advantages: Huge choice, very good prices, fast dispatch, and above average customer service
Disadvantages: ?

Reading all this bad feedback was quite a surprise. Being a Thomann customer since 2006, I have placed close to 40 orders with them and have not been disappointed a single time. Never any unexpected waiting times, and only once a slightly weird stock in ...

happydays2570 08.12.2010 · Read full review
Ciao members have rated this review on average: helpful
Review of Thomann.de

AVOID! AVOID! AVOID!

Advantages: None
Disadvantages: Not to be trusted.

Jeez this company take the biscuit! Never have I wasted so much time! On TWO occasions I have been basically lied to by this company. My first attempt to spend my money was dashed when I ordered a guitar which was stated as in stock, my credit card transa ...

bingo10 11.10.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Thomann.de

Cyberstore Thomann review

Advantages: Great pricing, wide range of goods
Disadvantages: European plugs, GBP rate is exchange rate not rate charged!

Thomann is based in Germany and offer very competitive pricing with free delivery on more costly items. I bought a set of millenium mps electronic drums. These were delivered within 4 days and without any unexpected customs or VAT charges. Overall goo ...

dedward67 09.11.2007 · Read full review
Ciao members have rated this review on average: helpful
Review of Thomann.de