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Generally a positive experience

Advantages: Good customer service, competitive prices, funny tweets
Disadvantages: Palletways took over a week to deliver, toilet seat was sub-standard

This is not a review of the website as such, more a review of the experience of buying from them. The website didn't strike us as being particularly good or particularly bad, just average. We had been following them on Twitter for a while and they seemed ...

sunoffabeach 16.07.2015 · Read full review
Ciao members have rated this review on average: very helpful
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Amazing Range of Kitchen Sinks/Taps and Extremely Fast Delivery!

Advantages: Fantastic range of kitchen products, simple to use customer service, good prices inc. delivery
Disadvantages: Wish there were more colours as I'm a vibrant person! I'd also love for them to have a shop!

Where shall I start? My first and only experience with Plumbworld has been brilliant. After umm'ing and arr'ing over whether to use them for a few weeks, a few recent reviews had changed my mind and persuaded me to give them a try... I have not regretted ...

Daisy282 24.09.2011 · Read full review
Ciao members have rated this review on average: very helpful
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Updated my bathroom, quick delivery and helpful service!

Advantages: Large range of well priced, quality products. Easy to navigate site and simple checkout process.
Disadvantages: Wouldn't mind a phone... But email proved to work fine! (Not really a disadvantage).

Some people seem to have it in for this company (based on some other review sites), but I've used them on several occasions now and each time their service has been flawless (including customer service which is allegedly their 'weak point'). When my bat ...

RickD1 20.09.2011 · Read full review
Ciao members have rated this review on average: very helpful
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Plumbworld have lost their way

Advantages: Easy to read website
Disadvantages: What you read on the website may not be accurate

Bought a white sink from Plumbworld (Frankie POLAR WHT MARIS MRG 651). Problems 1. Delivery - this item was listed on their website as "in stock" and usually dispatched within seven days. As soon as purchased I was informed it was out of stock and would ...

Weston-T 03.09.2013 · Read full review

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Terrible customer service on non-matching wooden bath panels

Advantages: None
Disadvantages: Not matching so unuseable. Not able to phone company

I bought a front/side panel and an end panel. One of these is faulty and they do not match. You can only contact customer services by e- mail (their phone line has a recorded message saying they do not accept telephone calls!). I have been having the mo ...

SusieQ365 30.03.2013 · Read full review

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