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Buyer Beware... or Buy Elsewhere!

Advantages: None
Disadvantages: No customer care, damaged property after poor delivery, Poor quality furniture, AVOID!

Order Number - OFL582369 Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The result to me was a loss of days ...

chimmo 20.08.2013 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk

Damaged furniture, wrong items, damage to our house!!!!!

Advantages: None
Disadvantages: Shockingly bad customer service, zero quality control, damage to property, STAY AWAY!

Delivery, failure to turn up and damage to our house Our delivery date was arranged and we had received telephone confirmation in the morning. 15 minutes before the end the day we received a call saying that the furniture would not be delivered. The resu ...

ben.download 06.11.2012 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk

Terrible customer service for faulty Alto large sideboard

Advantages: Loved the look of this in the showroom
Disadvantages: Please do not expect to get what you see in the showroom. Bad policy on damaged goods

I had saved up for a year to have my sitting room redecorated and refurnished going without holidays or nights out etc. All my furniture was second hand after being re-housed as I was widowed and left without a penny. So this was very important to me to ...

PaisleyBuddy63 11.05.2014 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk

Shoddy goods and appalling Customer Service

Advantages: Cheap
Disadvantages: Appalling customer service when shoddy goods received

We took delivery of a Tokyo chest of drawers and two matching bedside cabinets four days ago. The bedside cabinets were alright.. but the two top drawers of the chest of drawers were not. The routed grooves in the drawers did not line up, the top edges ...

mooncat7 03.08.2012 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk

Great furniture, not supported by back office processes that work

Advantages: Products look fantastic in the store (and in our room!)
Disadvantages: A number of issues in the back office

We ordered several thousand pounds worth of furniture on the OFL website (via a cashback site) after looking at our preferred range. The products look fantastic in the store (and in our room!) and are clearly well made (bar a few misaligned screws here an ...

speedymac 20.01.2014 · Read full review
Ciao members have rated this review on average: very helpful
Review of OakFurnitureLand.co.uk