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Online selling as it should be

Advantages: value matress, rapid delivery, quality service
Disadvantages: none

I ordered 2 Silent Night 1000 pocket sprung matresses for the spare room having earlier taken some advice from one of the customer service reps. He was thorough and helpful and did not try to upsell me, simply explained the benefits of different structure ...

internetbuyer1 22.02.2012 · Read full review
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Review of mattressonline.co.uk

Problem after Problem

Advantages: None
Disadvantages: Bad Customer Service, Poor Delivery times

don't normally write reviews but I had such a terrible experience with mattress online I want other to know about their poor service. I ordered a UK double mattress which was delivered to me before 1pm the next day- Great! Except that the mattress was w ...

Camsilla 07.06.2012 · Read full review
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Review of mattressonline.co.uk

Simple, quick and reasonably priced

Advantages: price, delivery timescales
Disadvantages: none so far

I was looking for a reasonably priced mattress, that would deliver on the monday (when placing the order thursday). I tried a few of the big brand names first & was being quoted 7 - 14 days for delivery. After looking around for a while longer & reading ...

Zane84 27.10.2010 · Read full review
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Review of mattressonline.co.uk

Disappointed - Damaged Mattress -Will not deal with this company again

Advantages: None
Disadvantages: Damaged, Unsufficient Packaging

I had the same bad experience other reviewers have with this company. Mattressonline is the first online trader I have ever had a problem with. Problem with the company is that they never try to see a problem from a customer's perspective.I orde ...

teddybear12 16.02.2012 · Read full review
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Review of mattressonline.co.uk

Complete lack of customer service and appalling attitude.

Advantages: None
Disadvantages: Disgraceful lack of customer service and after sales support.

Mattress ordered 11 January 13 with expected delivery within 7-10 days. Email received 12 January advising that once goods in stock I would be contacted by email to ask when delivery the date will be convenient. Nothing further heard from Mattress Online ...

DBlackmore 08.02.2013 · Read full review
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Review of mattressonline.co.uk