ontime rescue and recovery dealt with an unfortunate accident i had whilst on holiday in kent. unfortunately my car was very badly damaged and needed to be recovered to my home address in cheshire. they were called by the local police to assist and got to me very quickly, the driver was very ... Read review
Advantages: too many to mention Disadvantages: too few to worry about
ontime rescue and recovery dealt with an unfortunate accident i had whilst on holiday in kent. unfortunately my car was very badly damaged and needed to be recovered to my home address in cheshire. they were called by the local police to assist and got to me very quickly, the driver was very polite and full of concern for my well being and having loaded my car he took me to thier base in aylesford where i was looked after by friendly staff. made ... ...all costs and even supplied me with a courtesy vehicle. polite, friendly, professional and inexpensive. thankyou ontime for the way you treated me i would recommend your company to anyone. clean, smart drivers, well kept trucks and friendly, helpful office staff. what more could you want from a rescue company ... more
ontime rescue and recovery dealt with an unfortunate accident i had whilst on holiday in kent. unfortunately my car was very badly damaged and needed to be recovered to my home address in cheshire. they were called by the local police to assist and got to me very quickly, the driver was very polite and full of concern for my well being and having loaded my car he took me to thier base in aylesford where i was looked after by friendly staff. made a warm drink and allowed to sit in the warm in thier control room. they advised me that my insuarance would deal with all costs and even supplied me with a courtesy vehicle. polite, friendly, professional and inexpensive. thankyou ontime for the way you treated me i would recommend your company to anyone. clean, smart drivers, well kept trucks and friendly, helpful office staff. what more could you want from a rescue company
Advantages: Can't see any Disadvantages: Complete con artists
...basis, the 'nice' people of Ontime wanted me to pay over £300 for 'storage' in order to release the car to me! "You should've picked up the car on the first day it was available" the awfully rude woman at the counter stated.
I told her that no charges had been explained to me, in fact the police had told me there would be NO charges, as this was a recovery of a stolen vehicle, not a tow or anything. She proceeded to tell me that they called me on ... ...explained everything to her. Of course, they hadn't. They decided to play the "all our calls are recorded" card, to which I replied "fantastic, lets hear them!". Apparently they're not that easily retrievable. How convenient...
Her story then shifted to "Oh, we left a voicemail on this date" which they did, telling me the car would be ready for pick up on the following monday. "If you had called us immediately we would've explained the charges to ...
nexus07 14.04.2007
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Ciao members have rated this review on average: helpful Review of Ontime Rescue & Recovery
.... wasnt in formed by ontime until tuesday by mail where to collect from i was informed in the letter that i could collect it after the above date but within 21 days etc etc at £105 .00. BUT WHEN I RANG ON THAT DAY IT HAD GONE UPTO £145.00 I argued and the follwing day they put the price up again i was in the middle of giving card details and then they said theyd ring back this didnt happen . so 3 days later when talking to them they now wanted £245.00 ... ...but they said "we dont take cards" then duly asked fot £205.00 instead and then asked for card details . when i saw bike it was left out to the elements no cover etc luckily my insurance company intervened as i was still on crutches and unable to organise much .. as before stay well clear mabe bid vest share holders should question the morality of their policies. luckily for me and future problems /claims etc , i do have all recorded phonecalls to ...
zx9rrrrr 26.04.2007 (25.04.2007)
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Ciao members have rated this review on average: helpful Review of Ontime Rescue & Recovery
...accident on the M20 and Ontime attended on behalf of Kent Police, They arrived at th acident within 20 minutes of being called and their Driver Richard helped My wife and my two young sons into his truck,
He loaded our car onto his truchk and recovered us back to their base in Aylesford where we were offered a hot drink and shown where the toilets etc were. Richerd helped us get our personal belonging out of the car which was badly damaged and arranged ... ...following morning and was told the bill would be £105 if collected that day as there would be no storage for the 1st 24hrs.
In my opinion the was a low price to pay for the service I recieved and highly recommend this company based on the excellent service my family and I recieved. ...
lordswood 03.01.2008 (02.01.2008)
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Product Information for "Ontime Rescue & Recovery" »
Product details
Type
Breakdown Organisation
Country
United Kingdom
Long Name
Ontime Rescue & Recovery
Manufacturer's product description
Website: http://www.ontime-recovery.com; Details: Ontime Rescue & Recovery Limited is the largest independent rescue & recovery company in the UK.Vehicle logistics parking solutions.
