Racky 1

Racky

Add to my Circle of Trust

Subscribe to reviews

About me:

Member since:23.02.2008

Reviews:1

Quote-start

Opodo - avoid like the plague

Quote-end
23.02.2008

Advantages:
Cheap but not worth the hassle

Disadvantages:
Selling flights that they're not licenced to sell .  Terrible customer service .  No 24 hour helpline .

Recommendable No:

5 Ciao members have rated this review on average: helpful See ratings
very helpful by (56%):
  1. jaygami1986
  2. quan
  3. ivytoad
and 2 other members
helpful by (44%):
  1. dahlin
  2. MAFARRIMOND
  3. bmthkatie
and a further member

View all ratings

The overall rating of a review is different from a simple average of all individual ratings.

Share this review on Google+

READ THIS - Very important . I would never use opodo again after the trouble I had after booking a flight with them.
I booked a flight from London to Kathmandu three months before travelling. I used an internet comparison site and the cheapest company for the flight I booked wasn't actually Opodo but I booked through Opodo because I (wrongly) trusted them. The day before I was due to travel they rang me up and said my flight had been cancelled (!!!). They said the only thing I could do was take a refund and try and find another flight. Obviously there were no other flights or not for less than £2000 anyway and they gave me no help finding another flight. I spent hours trying to find a flight and in the end had to buy one to Calcutta 3 days later and would have had to make my way overland to Kathmandu. Not ideal since I was supposed to meet my family at the airport in Kathmandu and had no way to contact them. Also I was supposed to be moving house and this was completely ruined by me trying to find another flight.
Anyway we rang the airport to query the cancelled flight and they informed us it hadn't been cancelled (!!!!!!). Opodo was now shut so we couldn't ring them to question this but decided to go to the airport tomorrow as planned to try and get the flight. On the way to the airport we rang opoodo and eventually spoke to someone who admitted the flight hadn't been cancelled (i.e. they had lied to me) and that Opodo wasn't licenced to sell tickets for this flight (despite the fact they had and had issued a confirmed ticket for it). They had known this for a few days and other customers had managed to get a replacement ticket from the airline. If I'd have known this I could have done the same.
At the airport we had to wait 4 hours until everyone had boarded the flight and then amazingly the airline let us get the flight despite the fact our ticket wasn't valid and they had never heard of Opodo (and probably had received no money from Opodo). They were great - they were under no obligation to let us on and understandably were very angry with Opodo for what they did.
Anyway after 4 months of trying to get help from Opodo they have given us a refund for the other flight we'd bought but we received no apology, they didn't even acknowledge they had made a mistake or lied and we got no compensation for the many phone calls, the stress of almost ruining our holiday and the time wasted. I am so angry with them and will not let them get away with this.
If you use Opodo something like this could happen. They have many flights on the website which don't even exist. For example London to Kathmandu with Aeroflot who don't even fly to Kathmandu. And if you have a problem it's very difficult to get help.

  Write your own review

Share this review on Google+

« Previous review   Next review »

Rate this review »

How helpful would this review be to a person making a buying decision? Rating guidelines

Rate as exceptional

Rate as somewhat helpful

Rate as very helpful

Rate as not helpful

Rate as helpful

Rate as off topic

Write your own review Write a review and you will earn 0.5p per rating if other members rate your review at least helpful. Write a review and you will earn 0.5p per rating if other members rate your review at least helpful.   Report a problem with this review’s content

Comments about this review »

jaygami1986 24.02.2008 10:24

never heard of them. J

vickigroth 23.02.2008 20:14

I thought they were a trustworthy firm! I will not be using them to book my next break. Thanks.

Add your comment

max. 2000 characters

  Post comment

Product Information »

Product details

Type Online Ticket Booking
Domain Extension .co.uk

Show all Product Information

More reviews »

Review Ratings »

This review of Opodo.co.uk has been rated:

"very helpful" by (56%):

  1. jaygami1986
  2. quan
  3. ivytoad

and 2 other members

"helpful" by (44%):

  1. dahlin
  2. MAFARRIMOND
  3. bmthkatie

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



Are you the manufacturer / provider of Opodo.co.uk? Click here